IT Service Delivery Manager: Tech Support & Business

Michigan Farm Bureau Family of Companies; Lansing (MI); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

Michigan Farm Bureau Family of Companies seeks an IT Manager to plan, organize, and direct IT Tech Support Services across the Information Technology Division. You will ensure reliable, responsive, and business-aligned technology support for corporate users and divisions, leading staff, vendors, and partners to deliver service management capabilities.

Required are a Bachelor's degree and 1–3 years of management experience, plus 3–5 years in IT concepts, service management, and operations, with

Qualifications

• Bachelor's degree required (Business Admin or CS)
• 1–3 years of management experience required
• 3–5 years of IT concepts, service management, and operations
• Familiarity with hardware, software, networks, security, and business processes
• Insurance industry knowledge preferred

Responsibilities

• Plan, organize, and direct IT Tech Support Services across the IT Division to ensure reliable, responsive, and aligned support
• Develop and manage service management practices, standards, workflows, and performance measures
• Provide technical guidance, consultation, and problem resolution across OS, software, hardware, and platforms
• Lead staff, vendors, and partners in delivering service management capabilities
• Manage staffing, budget, policies, workflows, and facilities requirements to support delivery

Skills

Staff management

Service management

IT operations

Relationship building

Education

Bachelor's degree in Business Administration or Computer Science

Job description

Michigan Farm Bureau Family of Companies seeks an IT Manager to plan, organize, and direct IT Tech Support Services across the Information Technology Division. You will ensure reliable, responsive, and business-aligned technology support for corporate users and divisions, leading staff, vendors, and partners to deliver service management capabilities.

Required are a Bachelor's degree and 1–3 years of management experience, plus 3–5 years in IT concepts, service management, and operations, with