Manager, IT Tech Support Services

Michigan Farm Bureau Family of Companies; Lansing (MI); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

Michigan Farm Bureau Family of Companies seeks an IT Manager to plan, organize, and direct IT Tech Support Services across the Information Technology Division. You will ensure reliable, responsive, and business-aligned technology support for corporate users and divisions, leading staff, vendors, and partners to deliver service management capabilities.

Required are a Bachelor's degree and 1–3 years of management experience, plus 3–5 years in IT concepts, service management, and operations, with

Qualifications

• Bachelor's degree required (Business Admin or CS)
• 1–3 years of management experience required
• 3–5 years of IT concepts, service management, and operations
• Familiarity with hardware, software, networks, security, and business processes
• Insurance industry knowledge preferred

Responsibilities

• Plan, organize, and direct IT Tech Support Services across the IT Division to ensure reliable, responsive, and aligned support
• Develop and manage service management practices, standards, workflows, and performance measures
• Provide technical guidance, consultation, and problem resolution across OS, software, hardware, and platforms
• Lead staff, vendors, and partners in delivering service management capabilities
• Manage staffing, budget, policies, workflows, and facilities requirements to support delivery

Skills

Staff management

Service management

IT operations

Relationship building

Education

Bachelor's degree in Business Administration or Computer Science

Job description

To plan, organize, and direct IT Tech Support Services activities across the Information Technology Division, ensuring reliable, responsive, and business-aligned technology support for corporate and division users. To develop and manage service management practices, customer relationships, service standards, operational workflows, and performance measures that improve the user experience, strengthen service reliability, and support business success. To provide technical guidance, consultation, and problem resolution across supported operating systems, software, hardware, and service platforms. To lead staff, vendors, and partners in delivering service management capabilities that meet current needs while supporting modernization, process improvement, knowledge adoption, and emerging business requirements.

Provide IT tech support services, support coordination, business application support, data-based solutions, project support, and planning services to satisfy requirements for all divisions of the Insurance Companies and affiliated companies as requested.

Provide business-aligned recommendations regarding IT tech support services, technology planning, operational risks, resource needs, and improvement opportunities. Communicate technical issues and service impacts in business terms, so leadership can evaluate options and make informed decisions.

Plan, recommend, and manage departmental staffing, budget, training, operating policies, service standards, procedures, workflows, and facilities requirements. Monitor expenditures, staffing capacity, and performance measures to support efficient and effective delivery of assigned responsibilities.

Required

Bachelor's degree in business administration or computer science required, or equivalent experience may be considered.

Minimum One To Three Years Management Experience Required.

Three to five years of information technology concepts, service management practices, support processes, and technology operations required.

Familiarity with the relationship between hardware, software, networks, security, and general business processes is required.

General Knowledge Of Insurance Company Operations Is Required.

Proven ability to build and maintain constructive business relationships.

Note:

May consider an Associate Manager, Info Technology position based on the level of experience and qualifications.

• Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.