IT Service Delivery Manager

Hitachi Vantara Corporation; Crystal Springs (MS); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Retirement Savings

Paid Time Off

Professional Growth

Family Support

Job summary

Hitachi Energy in Crystal Springs, MS is seeking a Factory IT Site Delivery Manager to lead end-to-end IT service delivery at the factory floor. You will partner with site leadership to ensure reliable infrastructure, applications, cybersecurity, and connected operations, while guiding on-site teams and vendors.

You will drive governance, manage demand, and oversee build projects, ensuring security and alignment with business goals.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
• 5+ years of information technology experience.
• 2+ years in IT leadership or management role.
• Experience supporting manufacturing or industrial environments.
• Project management experience for complex initiatives.

Responsibilities

• Lead IT service delivery for assigned factory sites.
• Serve as the primary IT escalation point for the business.
• Ensure effective ticket management, triage, and resolution.
• Deliver and support onsite IT infrastructure and applications.
• Oversee local IT governance, security, and cybersecurity response.

Skills

IT Leadership

Manufacturing IT

Project management

Vendor management

English communication

Education

Bachelor’s degree in Computer Science, Engineering, or equivalent

Tools

ServiceNow

Azure

Microsoft DevOps

SAP S/4HANA

Cybersecurity

Job description

Job Description

Join Hitachi Energy as a Factory IT Site Delivery Manager supporting our Crystal Springs, MS factory. This role sits at the intersection of technology, manufacturing, and people—where your expertise turns IT services into real business value. You’ll be the trusted IT partner for site leadership, shaping how digital solutions enable safe, efficient, and connected factory operations.

In this highly visible role, you’ll guide end‑to‑end IT service delivery onsite, ensuring infrastructure, applications, and cybersecurity capabilities are reliable, secure, and aligned with business goals. You’ll collaborate closely with business unit leaders, application owners, vendors, and global IT teams to anticipate demand, resolve challenges, and continuously improve service performance.

You’ll also have the opportunity to lead and develop local IT professionals, manage vendors, and drive governance and standards in a dynamic factory environment. From supporting daily operations to leading IT build projects and responding to cybersecurity events, your impact will be tangible and meaningful.

This is a full‑time, onsite role based at the factory you’re assigned to, offering the chance to see the immediate results of your work and build strong, lasting partnerships across operations.

How you’ll make an impact

• Lead IT service delivery for assigned factory sites
• Serve as the primary IT escalation point for the business
• Ensure effective ticket management, triage, and resolution
• Deliver and support onsite IT infrastructure and applications
• Oversee local IT governance, security, and cybersecurity response
• Manage IT demand intake and prioritize business requirements
• Lead IT build and improvement projects at site level
• Coordinate IT vendors and global delivery teams
• Plan and control site IT budget and costs
• Enable secure machine and network connectivity

Your background

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience
• 5+ years of experience in Information Technology
• 2+ years in an IT leadership or management role
• Experience supporting manufacturing or industrial environments
• Project management experience for complex initiatives
• Strong communication skills in English; additional local language skills valued

Tools

• MS Office products including Excel, Word, SharePoint, Teams, and Outlook
• ServiceNow (SNOW) Enterprise IT Management Platform
• Microsoft DevOps and Microsoft Azure
• SAP S/4HANA
• Information, Data & Analytics, and Business Intelligence solutions

More about us

• Be part of Hitachi Energy, a global leader accelerating the energy transition
• Grow your career through international collaboration and development programs
• Work in a purpose‑driven organization committed to innovation and sustainability

What We Offer

• Comprehensive Health Coverage – Medical, dental, vision, and prescription plans
• Retirement Savings – 401(k) with company match and additional contributions
• Paid Time Off – Flexible PTO, paid holidays
• Professional Growth – Tuition reimbursement and continuous learning programs
• Family Support – Parental leave, adoption assistance, and fertility benefits

Equal Employment Opportunity

Hitachi is an Equal Employment Opportunity (EEO) employer. We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individuals with disabilities.

Accessibility and reasonable accommodation

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.