IT Service Delivery Manager

Texas Department of Transportation; Austin (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

The Texas Department of Transportation is seeking an IT Service Delivery Manager to lead strategic operations within the Infrastructure Branch. This dynamic role requires strong leadership in project management and will oversee teams ensuring effective delivery of IT services, with a focus on excellence and innovation.

Benefits

Retirement Plans

Flexible Work Schedules

Paid Leave and Holidays

Health Premiums paid at 100% for Full-Time Employees

Tuition Assistance Program

Career Development and Advancement Opportunities

Qualifications

• 5 years experience in project management, including IT operations.
• 2 years supervisory/managerial experience required.

Responsibilities

• Manage teams involved in IT service delivery and hardware lifecycle management.
• Develop and monitor project quality and compliance to goals.

Skills

Project planning

Team leadership

Analytical skills

Education

Bachelor's Degree in related discipline

Job description

Join to apply for the IT Service Delivery Manager role at Texas Department of Transportation

Join to apply for the IT Service Delivery Manager role at Texas Department of Transportation

Performs advanced managerial work providing direction and guidance in strategic operations and planning for the IT Service Delivery Section within the Infrastructure Branch. This position manages teams such as End User Compute, Hardware Lifecycle Management. Work involves establishing strategic plans, goals, and objectives; developing policies, procedures, and guidelines; establishing priorities, standards, and measurement tools for determining progress in meeting goals; coordinating and evaluating program activities and/or business functions. Supervises a group of professional and technical employees. Responsible for the oversight for the Section's strategic portfolio plan; coordinating the planning and initiation of a portfolio of projects and service delivery contracts at various levels of completion; monitoring the progress, budgets, and schedules of portfolios; and communicating with portfolio and project stakeholders, management, and other relevant parties. Reports to the Infrastructure Section Director. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

Essential Duties:

• Compiles and distributes project information, status reports, and project budget expenditures.
• Consults with districts, divisions and other agencies regarding issues related to project development and design.
• Develops criteria for evaluating programs, proposals, and other pertinent information related to areas of responsibility.
• Directs, develops, and evaluates projects using accepted project management methodologies.
• Manages a group of professional and technical staff.
• Monitors and manages project quality to ensure project deliverables are acceptable and fulfill the terms of the project contract or specifications.
• Oversees and establishes program goals and objectives, approves schedules, priorities and standards for achieving goals and directs program evaluation activities.
• Oversees the resource allocation and administration of the centralized project delivery program staff and supports project delivery functions to ensure responsiveness to the organization's functional responsibilities and meet the needs of the division.
• Reviews and approves proposed changes to project parameters and changes to original project plan and budget; oversees implementation of changes.
• Develops project plans including strategy definition, project forecast allocation, timelines and milestones and contingency planning.
  
  

Minimum Qualifications:

Education: Bachelor's Degree in related discipline. Relevant work experience may be substituted for degree on a year per year basis OR related graduate level education may be substituted for experience on a year per year basis. Substitutions for Minimum Qualifications

Experience:

• 5 years experience in project management, program management, product management, contract management, planning and analysis and/or implementing business enterprises; must include at least 4 years information technology related operations or projects. (Experience can be satisfied by full time or prorated part time equivalent).
• Must have 2 years supervisory/managerial experience.
  
  

Licenses and Certifications: Valid driver’s license. This position requires driving a state vehicle.

Preferred Qualifications:

Competencies:

• Project planning concepts and methods
• Local, state, and federal laws and regulations relevant to the administration of the project undertaken
• Portfolio/program/project evaluation methods and techniques
• Systems and procedures used to evaluate a third-party vendor's performance
• Information Technology related contracts and contract management
• Planning methods, techniques, and strategies
• Maintaining effective working relationships with others
• Addressing changes in scope and budget
• Using computers, applicable programs, applications, and systems
• Analyze complex information and develop plans to address identified issues
• Plan, assign, and/or supervise the work of others
• Identify project risks and gaps
• Prepare reports
• Exercise sound judgment in making critical decisions, to analyze complex information and develop plans to address identified issues, to demonstrate negotiation and facilitation skills, to identify project risks, to prepare reports and spreadsheets, to communicate effectively, and to assign duties and responsibilities and coordinate the work of project staff.
  
  

Physical Requirements and Working Conditions:

• Sedentary work: Lift up to 10 lbs at a time and occasionally carry files/small tools
• Light work: Lift up to 20 lbs at a time and frequently lift or carry objects up to 10 lbs
• Standing-prolonged periods of time
• Repetitive Motion-substantial movements of the wrists, hands, and/or fingers
• Close Visual Acuity-work includes data/figures; view a computer screen; extensive reading
  
  

Conditions of Employment:

Please click this link to read the standard conditions of employment for all positions: Standard Conditions of Employment (TxDOT)

Position Information

Are you a tech-savvy leader who thrives on making systems hum and users happy? Do you dream in device configurations and software rollouts? TxDOT is looking for a dynamic IT Service Delivery Manager to lead the charge in managing our end user devices, software, and hardware with flair and precision. This position is based on our Stassney Campus, in Austin, TX, where tech meets tranquility. Reporting to the Director of Infrastructure, this position will lead multiple teams of highly technical staff. If you are up for working in a dynamic, fast-pasted environment, apply today!

Benefits And Perks

At TxDOT, we value work-life balance and are committed to providing our employees with a comprehensive range of benefits and programs, including:

• Retirement Plans
• Alternative and/or Flexible Work Schedules
• Paid Leave and Holidays
• Health Premiums paid at 100% for Full-Time Employees
• On-the-Job Training
• Tuition Assistance Program
• Holistic Wellness Program with Leave Incentives
• Career Development and Advancement Opportunities
• Family-Friendly Policies and Programs
  
  

In 2024, TxDOT was recognized as a Best Place for Working Parents, and many of our offices statewide are also designated as Texas Mother-Friendly Worksites. These recognitions reflect our dedication to supporting families and promoting a healthy work-life balance.

For a complete list of our total compensation package please visit our website at: Total Compensation Package

To view benefits available to all State of Texas employees visit: Benefits at a Glance | ERS (texas.gov)

Job

Information Technology

Schedule

Full-time

Employee Status

Regular

Job Type

Standard

Job Level

Manager

Job Posting

Jun 5, 2025, 8:38:53 AM

State Job Title/s

Director IV

Military Occupational Specialty (MOS)

TxDOT is committed to hiring veterans. To assist in determining whether your military experience may pertain to the minimum requirements for this position, Military Occupational Specialty (MOS) codes from each branch of the U.S. Armed Forces have been assigned to each state classification code/title where applicable. The MOS codes are grouped by occupational category.

To view the MOS codes please click on link below and click on the appropriate occupational category.

https://hr.sao.texas.gov/CompensationSystem/JobDescriptions

Applicant Information

The Texas Department of Transportation is an Equal Opportunity Employer.

If requested, reasonable accommodations will be made for persons with disabilities for any part of the employment process in accordance with the Americans with Disabilities Action of 1990.

Please click this link to read the information for applicants: Additional Applicant Information

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Government Administration

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