IT Service Delivery Manager

Texas Department of Transportation; Austin (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

The Texas Department of Transportation is seeking a strategic Manager for the IT Service Delivery Section. This role involves overseeing project portfolios, leading teams, and ensuring program goals are met. Ideal candidates will have significant experience in project management and team supervision, with a strong background in information technology.

Qualifications

• 5 years in project/program management, including IT.
• 2 years supervisory experience required.
• Bachelor's degree required, with substitutions allowed.

Responsibilities

• Manage IT Service Delivery Section and oversee project portfolios.
• Compile project information and develop strategies for project evaluation.
• Supervise a team of professional and technical employees.

Skills

Project planning

Information Technology management

Team supervision

Budget management

Communication skills

Education

Bachelor's Degree in related discipline

Job description

Performs advanced managerial work providing direction and guidance in strategic operations and planning for the IT Service Delivery Section within the Infrastructure Branch. This position manages teams such as End User Compute, Hardware Lifecycle Management. Work involves establishing strategic plans, goals, and objectives; developing policies, procedures, and guidelines; establishing priorities, standards, and measurement tools for determining progress in meeting goals; coordinating and evaluating program activities and/or business functions. Supervises a group of professional and technical employees. Responsible for the oversight for the Section's strategic portfolio plan; coordinating the planning and initiation of a portfolio of projects and service delivery contracts at various levels of completion; monitoring the progress, budgets, and schedules of portfolios; and communicating with portfolio and project stakeholders, management, and other relevant parties. Reports to the Infrastructure Section Director.Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

Essential Duties:

• Compiles and distributes project information, status reports, and project budget expenditures.
• Consults with districts, divisions and other agencies regarding issues related to project development and design.
• Develops criteria for evaluating programs, proposals, and other pertinent information related to areas of responsibility.
• Directs, develops, and evaluates projects using accepted project management methodologies.
• Manages a group of professional and technical staff.
• Monitors and manages project quality to ensure project deliverables are acceptable and fulfill the terms of the project contract or specifications.
• Oversees and establishes program goals and objectives, approves schedules, priorities and standards for achieving goals and directs program evaluation activities.
• Oversees the resource allocation and administration of the centralized project delivery program staff and supports project delivery functions to ensure responsiveness to the organization's functional responsibilities and meet the needs of the division.
• Reviews and approves proposed changes to project parameters and changes to original project plan and budget; oversees implementation of changes.
• Develops project plans including strategy definition, project forecast allocation, timelines and milestones and contingency planning.

Minimum Qualifications:

Education: Bachelor's Degree in related discipline. Relevant work experience may be substituted for degree on a year per year basis OR related graduate level education may be substituted for experience on a year per year basis.Substitutions for Minimum Qualifications

Experience:

• 5 years experience in project management, program management, product management, contract management, planning and analysis and/or implementing business enterprises; must include at least 4 years information technology related operations or projects. (Experience can be satisfied by full time or prorated part time equivalent).
• Must have 2 years supervisory/managerial experience.

Licenses and Certifications: Valid driver’s license. This position requires driving a state vehicle.

Preferred Qualifications:

Competencies:

• Project planning concepts and methods
• Local, state, and federal laws and regulations relevant to the administration of the project undertaken
• Portfolio/program/project evaluation methods and techniques
• Systems and procedures used to evaluate a third-party vendor's performance
• Information Technology related contracts and contract management
• Planning methods, techniques, and strategies
• Maintaining effective working relationships with others
• Addressing changes in scope and budget
• Using computers, applicable programs, applications, and systems
• Analyze complex information and develop plans to address identified issues
• Plan, assign, and/or supervise the work of others
• Identify project risks and gaps
• Prepare reports
• Exercise sound judgment in making critical decisions, to analyze complex information and develop plans to address identified issues, to demonstrate negotiation and facilitation skills, to identify project risks, to prepare reports and spreadsheets, to communicate effectively, and to assign duties and responsibilities and coordinate the work of project staff.

Physical Requirements and Working Conditions:

• Sedentary work: Lift up to 10 lbs at a time and occasionally carry files/small tools
• Light work: Lift up to 20 lbs at a time and frequently lift or carry objects up to 10 lbs
• Standing-prolonged periods of time
• Repetitive Motion-substantial movements of the wrists, hands, and/or fingers
• Close Visual Acuity-work includes data/figures; view a computer screen; extensive reading

Conditions of Employment:
Please click this link to read the standard conditions of employment for all positions: Standard Conditions of Employment (TxDOT)