IT Service & Delivery Lead — Cloud, Security & Automation

Butterfly Network, Inc.; New York (NY); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401k plan and match

ESPP (Employee Stock Purchase Plan)

Unlimited Paid Time Off

Parental Leave

Equity

Job summary

Butterfly Network, Inc. in New York City is seeking an IT Service & Delivery Manager to lead the day-to-day technology experience for all employees.

You will run the IT Service & Delivery Team, manage the helpdesk, end-user device lifecycle, and administer core SaaS apps with security/compliance in mind. The role requires a hands-on leader who thrives in a fast-paced environment, collaborates with Finance and Security, and drives automation, procurement, and vendor management for hardware and

Qualifications

• 7-10 years in IT and business/industry.
• Leads technology infrastructure strategy and execution for the enterprise.
• Planning, project management and automation opportunities to improve service quality.
• Develops and grows the technology management capabilities of the organization.

Responsibilities

• Owns the day-to-day technology experience for Butterfly Network employees.
• Leads the IT Service & Delivery Team and oversees helpdesk operations (Jira Service Management).
• Oversees IT procurement, vendor management, and SaaS portfolio administration.
• Defines and reports on service levels, drives automation and self-service, ensures security/compliance.

Skills

IT leadership

Vendor management

Automation opportunities

Security compliance

Azure

Intune

Jira Service Management

Stakeholder communication

Tools

Azure

Google Workspace

AnyDesk

Intune

Atlassian

JAMF

Job description

Butterfly Network, Inc. in New York City is seeking an IT Service & Delivery Manager to lead the day-to-day technology experience for all employees.

You will run the IT Service & Delivery Team, manage the helpdesk, end-user device lifecycle, and administer core SaaS apps with security/compliance in mind. The role requires a hands-on leader who thrives in a fast-paced environment, collaborates with Finance and Security, and drives automation, procurement, and vendor management for hardware and