IT Service Delivery Analyst - Onsite in Newark, DE

Yoh, A Day & Zimmermann Company; Newark (DE); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical, Prescription, Dental & Vision

Health Savings Account (HSA)

Life & Disability Insurance

401K Retirement Savings Plan

Direct Deposit & weekly epayroll

Referral Bonus Programs

Certification and training opportunit

Job summary

Onsite-IT Service Delivery Analyst for Yoh, A Day & Zimmermann Company is needed for a 12-month contract located in Newark, DE. The role is fully onsite with hours 7am-3:30pm and on-call duties.

Compensation is $35/hr on W2. Candidates must be able to work directly on W2 without sponsorship. No C2C. Primary tasks include imaging systems, troubleshooting, and device setup in a fast-paced environment.

Qualifications

• Experience with Raspberry Pi devices.
• Ability to perform root cause analysis to prevent repeat issues.
• Willingness to be on-call 24x7.
• Strong communication with stakeholders to set expectations.

Responsibilities

• Ensure all computers and network are running properly; image new computers.
• Troubleshoot site-specific applications and network issues.
• Setup and configure PI devices for display boards.
• Setup and deploy network and local printers.
• Work with MES team to troubleshoot devices such as scanners and label printers.
• Maintain records of IT assets and network configurations.

Skills

Raspberry Pi

Root cause analysis

Continuous improvement

On-call support

Stakeholder communication

Tools

Printers setup

Network troubleshooting

Job description

Onsite-IT Service Delivery Analyst needed for a contract opportunity with Yoh’s client located in Newark, DE.

12 month contract (opportunity for long term!)

fully onsite in Newark, DE

hours are 7am-3:30pm + occasional on call

$35/hr on W2

*Candidates must be able to work directly on W2 without sponsorship. No C2C!

The Big Picture – Top Skills Should You Possess:

• Experience with Raspberry Pi devices
• Ability to perform root cause analysis to prevent repeat issues
• Drive continuous improvement by recommending procedures and controls for problem prevention and providing feedback to the Solutions Delivery Team.
• Attention for fast-paced environment that requires incumbent to be on-call 24x7.
• Communication skills to maintain messaging with stakeholders, so that expectations of problem resolution as set early and often.

What You’ll Be Doing:

• Ensure all computers and network it running properly. Image new computers.
• Troubleshoot site specific applications. Troubleshoot network issues
• Setup and configure PI devices for display boards.
• Setup and deploy network and local printers.
• Work with MES team to troubleshoot issues with specific applications such as scanners, barcode readers, and label printers.
• Maintain records of computers, printers, switches, WAPs, PIs, scanners, label printers and network configurations.

What You Need to Bring to the Table:

• Coordinate the resolution of end user problems, providing the appropriate level of support and escalating issues as needed.
• Participation in collaborative work and service restoration teams as needed to ensure standards are being followed and that service is restored quickly and correctly.
• Assist with successful transition of new small applications into the organization.
• Ensure 24x7 uptime for small applications

Estimated Min Rate: $30.00

Estimated Max Rate: $35.00

What’s In It for You?

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements.

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice

Stay Safe During Your Job Search

Fraudulent recruiting communications have become increasingly common. Emails from Yoh recruiters will only come from an @yoh.com email address. Yoh will never ask candidates to pay fees, purchase equipment, send gift cards, or transfer funds as part of the recruiting or hiring process. If you receive a communication that appears suspicious or requests payment, contact Yoh directly before responding or sharing personal information.