IT Service Analyst II/III — Hybrid Support & Solutions

Acumentechnology; Nashville (TN); Hybrid; USD 50,000 - 64,000; Full time

Benefits offered by this job

Hybrid workplace

Health insurance (medical & dental)

Mileage & phone reimbursement

Fun working environment

401K with company match

Competitive salary

Job summary

Acumen Technology in Nashville, TN is seeking a confident and passionate Service Analyst II to join our IT team. You will bridge Level 1 and advanced support, diagnose complex issues, and document solutions for ongoing improvements.

You’ll work in a hybrid environment with in-office days and remote work flexibility. The role emphasizes customer service, effective communication, and hands-on technical knowledge of Windows, Azure, Active Directory, Microsoft 365, Windows Server, and basic

Qualifications

• Intermediate understanding of operating systems, business applications, printing systems, and network systems.
• Strong communication and interpersonal skills for customer care.
• Ability to multi-task and adapt to changes quickly.
• Understanding of support tools and how technology is used to provide services.
• Typing skills for quick and accurate service-request entry.
• Self-motivated in a fast-moving environment.

Responsibilities

• Be the voice of Acumen Technology to clients, delivering excellent customer service by phone or email.
• Bridge between Level 1 support and advanced troubleshooting, handling complex issues.
• Maintain and update technical documentation and user guides.
• Assist in training Level 1 staff and support continuous improvement.
• Document timekeeping, metrics, and ensure operational efficiencies.

Skills

Customer service

Communication

Multi-tasking

Technical awareness

Typing

Self-motivation

Problem solving

Job description

Acumen Technology in Nashville, TN is seeking a confident and passionate Service Analyst II to join our IT team. You will bridge Level 1 and advanced support, diagnose complex issues, and document solutions for ongoing improvements.

You’ll work in a hybrid environment with in-office days and remote work flexibility. The role emphasizes customer service, effective communication, and hands-on technical knowledge of Windows, Azure, Active Directory, Microsoft 365, Windows Server, and basic