IT Service Agent: Production IT Support & Helpdesk

Lenzing Group; Mobile (AL); In loco; USD 50.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental and Vision insurance

401k with employer match

Competitive pay and vacation

12 paid holidays

Descrizione del lavoro

Lenzing Group in Axis, Alabama invites technical experts to join as an IT Service Agent. You will be the first point of contact for IT incidents and service requests, and you will help manage assets and access across IT services.

As part of a manufacturing environment, you will configure and support PCs and network equipment, coordinate orders, and create user guides while adhering to safety and quality policies. A BS in CS/Engineering and 3+ years IT experience are expected.

Competenze

• BS degree in computer science, engineering, or related field (or equivalent training)
• 3+ years of experience in IT support or service desk
• Strong knowledge of MS Windows and MS Office, SAP, and ticket management systems
• Excellent troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to prioritize multiple tasks in a fast-paced manufacturing environment

Mansioni

• Serve as the first point of contact for IT incidents and service requests; escalate complex issues as needed.
• Manage incidents, requests, and IT assets within the ticketing system, ensuring documentation.
• Administer user accounts and access rights across IT services.
• Configure, deploy, and support PCs, laptops, printers, servers, network switches, and other IT equipment.
• Coordinate hardware and software orders and monitor the procurement process.
• Create user guides, technical documentation, and deliver user training when needed.
• Support production-related IT systems, including PIMS, BMS, PLS, and assist the Automation Team with DCS-related activities.
• Comply with all company business, quality, and safety policies.

Conoscenze

Troubleshooting

Communication

Prioritization

Customer service

Formazione

B.S. in CS/Engineering

Strumenti

MS Windows

MS Office

SAP

Ticketing systems

Descrizione del lavoro

Lenzing Group in Axis, Alabama invites technical experts to join as an IT Service Agent. You will be the first point of contact for IT incidents and service requests, and you will help manage assets and access across IT services.

As part of a manufacturing environment, you will configure and support PCs and network equipment, coordinate orders, and create user guides while adhering to safety and quality policies. A BS in CS/Engineering and 3+ years IT experience are expected.