IT Service Agent

Lenzing Group; Mobile (AL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401k with employer match

Competitive pay and vacation

12 paid holidays

Job summary

Lenzing Group in Axis, Alabama invites technical experts to join as an IT Service Agent. You will be the first point of contact for IT incidents and service requests, and you will help manage assets and access across IT services.

As part of a manufacturing environment, you will configure and support PCs and network equipment, coordinate orders, and create user guides while adhering to safety and quality policies. A BS in CS/Engineering and 3+ years IT experience are expected.

Qualifications

• BS degree in computer science, engineering, or related field (or equivalent training)
• 3+ years of experience in IT support or service desk
• Strong knowledge of MS Windows and MS Office, SAP, and ticket management systems
• Excellent troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to prioritize multiple tasks in a fast-paced manufacturing environment

Responsibilities

• Serve as the first point of contact for IT incidents and service requests; escalate complex issues as needed.
• Manage incidents, requests, and IT assets within the ticketing system, ensuring documentation.
• Administer user accounts and access rights across IT services.
• Configure, deploy, and support PCs, laptops, printers, servers, network switches, and other IT equipment.
• Coordinate hardware and software orders and monitor the procurement process.
• Create user guides, technical documentation, and deliver user training when needed.
• Support production-related IT systems, including PIMS, BMS, PLS, and assist the Automation Team with DCS-related activities.
• Comply with all company business, quality, and safety policies.

Skills

Troubleshooting

Communication

Prioritization

Customer service

Education

B.S. in CS/Engineering

Tools

MS Windows

MS Office

SAP

Ticketing systems

Job description

From wood to pulp to fiber – this is Lenzing.
We weave innovation and respect into sustainability_._Our technology inspires the fashion and hygiene industries to make better decisions. We work towards a circular economy and a Carbon neutral future for you and generations to come.

Make the right choice and contribute to our GOOD FIBRATIONS!

For the area of IT Infrastructure & User Support located in Axis, Alabamawe invite technical experts to submit application for the role as

IT Service Agent

Reference-No.: 200004084

Department

Position

Employee

Location

Purpose & key responsibilities of the role:

Serve as the first point of contact for IT incidents and service requests; escalate complex issues as needed.

Manage incidents, requests, and IT assets within the ticketing system, ensuring accurate documentation.

Administer user accounts and access rights across Lenzing Group IT services.

Configure, deploy, and support PCs, laptops, printers, servers, network switches, and other IT equipment.

Coordinate hardware and software orders and monitor the procurement process.

Create user guides, technical documentation, and deliver user training when needed.

Support production-related IT systems, including PIMS, BMS, PLS, and assist the Automation Team with DCS-related activities.

Comply with all company business, quality, and safety policies.

Our expectations for this exciting role:

BS Degree in in Computer Science, Engineering, or related field. Appropriate training and experience can substitute for educational requirement. IT or related fields

3+ years of experience in IT support, help desk, or service desk environment

Broad knowledge of MS Windows- and MS-Office products, SAP, and Ticket Management Systems

Strong troubleshooting and problem-solving skills

Excellent communication and customer service skills

Ability to prioritize multiple tasks and work effectively in a fast-paced manufacturing environment

Excellent Medical, Dental and Vision insurance

401k with employer match

Competitive pay and vacation

12 paid holidays

A diverse and inclusive workforce where team members can grow and develop