IT Senior Manager - Order-to-Cash and Logistics

Arclin; Atlanta (GA); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Arclin in Alpharetta, GA, is seeking a Senior IT Manager for Customer Fulfillment, Procurement and Logistics Applications. You will own the strategy, delivery, and ongoing support of SAP-based solutions across order-to-cash, procure-to-pay, inventory, warehousing, and distribution.

The role partners with Customer Service, Supply Chain, Warehousing, and Logistics, focusing on SAP integrations with 3PLs, suppliers, carriers, and other systems to improve performance.

Qualifications

• Eight or more years of enterprise application experience, including significant SAP experience.
• Strong knowledge of customer service, procurement, warehousing, inventory, transportation, logistics, and distribution processes.
• Experience with SAP SD, MM, TM, or related supply-chain functionality.
• Experience supporting intercompany, intracompany, stock-transfer, and procure-to-pay processes.
• Experience integrating SAP with 3PL providers, suppliers, carriers, warehouse systems, and EDI platforms.
• Experience leading projects, vendors, application portfolios, and cross-functional teams.
• Strong business-partnering, problem-solving, communication, and project-management skills.

Responsibilities

• Own the application roadmap for customer service, intercompany, procurement, warehousing, logistics, and distribution.
• Lead the support and improvement of SAP processes across order-to-cash, procure-to-pay, inventory management, warehousing, transportation, and billing.
• Oversee SAP integrations with 3PL providers, suppliers, carriers, warehouse systems, EDI platforms, and customer-facing applications.
• Manage applications supporting warehouse operations, transportation planning, shipment visibility, freight management, labeling, scanning, and supplier collaboration.
• Partner with business leaders and lead projects to improve order processing, inventory accuracy, warehouse productivity, delivery performance, and customer service.

Skills

SAP experience

Leadership

Project management

Communication

Cross-functional collaboration

Education

Bachelor's degree in information technology, Supply Chain, Engineering, or a related field

Tools

SAP SD MM TM

EDI platforms

Salesforce

SAP S/4HANA

Job description

IT Senior Manager - Order-to-Cash and Logistics

Arclin has an immediate opening for an Senior IT Manager - Customer Fulfillment, Procurement and Logistics in our Corporate Headquarters. This is a full-time hybrid role Alpharetta, GA.

About Arclin

You can find Arclin everywhere. Our technologies make homes and transportation safer, help crops flourish, keep water clean, protect first responders and members of the military, and preserve the purity of essential pharmaceuticals. These vital, everyday products can't fail, and we’re here to give the world an extra layer of performance and peace of mind.

With ~4,000 team members across more than 30 global manufacturing facilities, we operate with the scale to make a global impact and the agility to solve complex challenges at the molecular level. Rooted in scientific discovery and innovation, Arclin’s materials redefine performance across industries - from Firepoint®’s patented intumescent technology that helps stall flames and save lives to the iconic Kevlar® and Nomex® brands trusted to protect those who serve, strengthen aerospace and industrial systems, and perform where reliability and safety are top of mind.

As we expand our mission‑critical materials portfolio and shape the next era of performance technologies, we’re looking for people who want to grow, lead, and solve the challenges others can’t. Together, we’ll advance the innovations that keep the world moving. Because at Arclin, our people are truly Vital Beyond Measure.

Position Summary

The IT Manager – Customer Fulfillment, Procurement and Logistics Applications is responsible for the strategy, delivery, support, and continuous improvement of applications supporting Arclin’s customer service, procurement, warehousing, transportation, and distribution operations.

This role serves as the primary IT partner for Customer Service, Procurement, Supply Chain, Warehousing, and Logistics, with a strong focus on SAP and its integration with third-party logistics providers, suppliers, carriers, and other supply-chain applications.

Key Responsibilities

• Own the application roadmap for customer service, intercompany, procurement, warehousing, logistics, and distribution.
• Lead the support and improvement of SAP processes across order-to-cash, procure-to-pay, inventory management, warehousing, transportation, and billing.
• Support intercompany and intracompany processes, including stock transfers, internal sales and purchase orders, intercompany deliveries, billing, and inventory in transit.
• Oversee SAP integrations with 3PL providers, suppliers, carriers, warehouse systems, EDI platforms, and customer-facing applications.
• Manage applications supporting warehouse operations, transportation planning, shipment visibility, freight management, labeling, scanning, and supplier collaboration.
• Partner with business leaders and lead projects to improve order processing, inventory accuracy, warehouse productivity, delivery performance, and customer service.
• Establish support models, service levels, monitoring, reconciliation, and exception-management processes.
• Manage software vendors, implementation partners, managed-service providers, and 3PL technology teams.
• Oversee the broader application portfolio, including lifecycle planning, upgrades, technical debt, licensing, security, and application rationalization.
• Lead and develop SAP analysts, application specialists, contractors, and external resources.

Required Qualifications:

• Bachelor’s degree in information technology, Supply Chain, Engineering, or a related field.
• Eight or more years of enterprise application experience, including significant SAP experience.
• Strong knowledge of customer service, procurement, warehousing, inventory, transportation, logistics, and distribution processes.
• Experience with SAP SD, MM, TM, or related supply-chain functionality.
• Experience supporting intercompany, intracompany, stock-transfer, and procure-to-pay processes.
• Experience integrating SAP with 3PL providers, suppliers, carriers, warehouse systems, and EDI platforms.
• Experience leading projects, vendors, application portfolios, and cross-functional teams.
• Strong business-partnering, problem-solving, communication, and project-management skills.

Preferred Qualifications

• Experience in chemicals, manufacturing, engineered materials, or distribution.
• Experience with SAP S/4HANA.
• Experience with Salesforce, warehouse mobility, labeling, transportation platforms, and freight-audit solutions.
• SAP, PMP, ITIL, Agile, or supply-chain certification.

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