IT Security & Support Specialist

Sequel Med Tech; Manchester (NH); Remote; USD 60,000 - 100,000; Full time

Job summary

An early-stage company is seeking a proactive IT Security and Support Specialist to enhance cybersecurity operations and provide exceptional IT support. This role involves managing employee IT lifecycles, administering device and identity management, and supporting SIEM platform operations. The ideal candidate will thrive in a fast-paced, remote-first startup environment, demonstrating strong communication and problem-solving skills. With a generous benefits package, including flexible PTO and a 401k plan with a company match, this position offers a unique opportunity to contribute to a dynamic team while advancing your career in IT security.

Benefits

401k plan with 6% company match

100% company-paid high deductible medical plan

Vision and dental plans

Flexible PTO

Generous paid holidays

Employer-paid short-term disability

Voluntary accident and pet insurance

Qualifications

• 4+ years in IT support or security operations, including security-focused roles.
• Hands-on experience with Microsoft Entra and MDM platforms.

Responsibilities

• Support patch and vulnerability management processes.
• Respond to and resolve IT support tickets promptly.

Skills

IT Support

Cybersecurity Operations

Communication Skills

Problem Solving

Project Management

Education

4+ years in IT support or security operations

Certifications such as CompTIA Security+

Tools

Microsoft Entra

M365 Admin Portals

Microsoft Security and Compliance Portals

MDM Platforms (e.g., Intune, Jamf)

SIEM Tools (e.g., Microsoft Sentinel, Splunk)

Job description

About Sequel

Sequel Med Tech is an early-stage company developing the next generation of precision drug delivery devices.

Job Overview

Reporting to the Director of IT, the IT Security and Support Specialist will provide frontline IT support with a strong focus on cybersecurity operations. This role will assist with employee lifecycle IT operations (onboarding/offboarding), administer device and identity management, and support the rollout and ongoing operations of our SIEM platform. The ideal candidate will be self-motivated, security-minded, and thrive in a fast-paced, remote-first startup environment.

Job Responsibilities and Essential Duties

Security Operations and Vulnerability Management

1. Support patch and vulnerability management processes.
2. Assist in operationalizing controls within the Vanta GRC platform.
3. Monitor security portals (e.g., Microsoft Security Center) and escalate threats as needed.
4. Help define and report on SIEM platform metrics (e.g., event volume, incident response rates).
5. Assist in triaging and escalating SIEM alerts; work with security leadership to refine detection rules and response playbooks.

IT Helpdesk and Ticket Resolution

1. Respond to and resolve IT support tickets promptly, with a focus on endpoint, identity, and application issues.
2. Provide exceptional customer service to internal employees and contractors.

Onboarding and Offboarding

1. Lead IT onboarding and offboarding processes for employees and contractors.
2. Ensure all accounts, equipment, and security configurations are provisioned and deprovisioned accurately and timely.

Device and Identity Management

1. Support mobile device management (MDM) platforms (e.g., Intune, Jamf).
2. Assist in managing identity access via Microsoft Entra and SSO configurations.

Documentation and Metrics

1. Develop and maintain operational documentation and standard operating procedures.
2. Define and track security and support metrics using BloomGrowth and other platforms.

Collaboration and Support

1. Partner with IT, security, and compliance teams to align operations with regulatory and business requirements.
2. Provide input into policy improvements, processes, and compliance initiatives.

Minimum Requirements

1. 4+ years in IT support or security operations. (Including at least 1-2 years in a security operations or endpoint protection-focused role.)
2. Hands-on experience with Microsoft Entra, M365 Admin Portals, Microsoft Security and Compliance Portals and MDM platforms.
3. Familiarity with SSO integrations, security monitoring tools, and patch management processes.
4. Strong written and verbal communication skills.
5. Located in or able to work core hours aligned with Pacific Time Zone.

Required Knowledge, Skills and Abilities

1. Excellent knowledge of technology trends, software licensing models, current and emerging compliance requirements impacting IT hardware, software, and services acquisitions and contract terms.
2. Leading SIEM tool administration such as Microsoft Sentinel or Splunk.
3. Broad technical infrastructure experience at scale covering compute, storage, networking, end user support and security disciplines and applications.
4. Proven experience bringing IT projects from scope to launch.
5. Design and implementation skills with the following products is a plus:
6. Microsoft Entra, formally known as Azure Active Directory
7. Microsoft 365 & Entra Admin Portals
8. Microsoft Security and Compliance Portals (Microsoft Purview)
9. Microsoft Office suite of applications
10. MS Intune/Autopilot deployments
11. Jamf MDM
12. Entra SSO for third party applications
13. Knowledge of hardware & software installation and configuration, LAN, network access, internet, email, and printer support.
14. Excellent interpersonal and communication skills.
15. Excellent problem solving and customer service skills.
16. Ability to work well under pressure and independently.
17. Ability to balance multiple priorities simultaneously.
18. Ability to lead and contribute to IT projects.

Experience administering the following software applications a plus:

1. SharePoint
2. KnowBe4
3. BitWarden

Certifications (optional):

1. Certifications such as CompTIA Security+, Microsoft Certified: Security Operations Analyst Associate, or similar are a plus.

Environmental/Safety/Physical Work Conditions

1. Use of computer and telephone equipment and other related office accessories/devices to complete assignments.
2. May work extended hours during peak business cycles.
3. Physical requirements such as lifting specific weights.
4. Some travel may be expected.

At Sequel, we believe that when you thrive, we thrive. That’s why we’ve designed a benefits package that’s as thoughtful as it is generous. From day one, you’re automatically enrolled in our 401k plan—no waiting, no worries—with a 6% company match and 100% immediate vesting. We prioritize your well-being, especially for our employees and their families living with diabetes, with capped out-of-pocket insulin costs and GLP-1 coverage across all plans. With multiple medical plans through Aetna, including a 100% company-paid high deductible plan paired with employer HSA contributions, you can select what suits your needs. Additional benefits include vision and dental plans, employer-paid short-term disability, and voluntary options like accident and pet insurance.

Need time to relax and recharge? You’ll enjoy flexible PTO and generous paid holidays, all while being part of a culture that values hard work, fun, and support. We don’t just offer jobs—we offer careers that build futures. Join us, and let’s grow together!