Helpdesk Support Specialist

TEKsystems; Cedar Rapids (IA); Remote; USD 60,000 - 80,000; Full time

Job summary

A forward-thinking company is seeking a Level 1 Help Desk Technician to provide first-line support for technical issues. This fully remote position offers the opportunity to troubleshoot hardware and software problems while delivering excellent customer service. You will handle a high volume of support requests, ensuring accurate documentation and contributing to an internal knowledge base. Join a team that values problem-solving skills and a positive attitude, and make a meaningful impact in the realm of IT support. If you thrive in a fast-paced environment and are eager to assist users with their technical challenges, this role is perfect for you.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Time Off/Leave

Qualifications

• Provide first-line support to end-users experiencing technical issues.
• Diagnose and resolve basic hardware and software issues.

Responsibilities

• Respond to and resolve IT support requests via phone, email, or chat.
• Create, update, and close support tickets in the IT ticketing systems.

Skills

Windows 10

Windows 7

call center support

Troubleshooting

Job description

*Description*
The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed.
*Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting
*Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management
*Contribute to and utilize the internal knowledge base for common issues and solutions and provide feedback for improvement
*Create, update, and close support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions
*Provide excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues
*Strong problem-solving skills and attention to detail including multi-tasking
*Effectively troubleshoot and resolve customer complaints or concerns while maintaining a positive attitude.
*Meet or exceed performance metrics including call handling time, quality assurance, and other metrics as assigned
*Perform other duties as assigned
*Skills*
Windows 10, Windows 7, call center support, Troubleshooting
*Top Skills Details*
Windows 10,Windows 7,call center support, Troubleshooting
*Pay and Benefits*
The pay range for this position is $15.00 - $15.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on May 9, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.