IT Security and Support

Mbi Llc; Harrisburg (Dauphin County); On-site; USD 55,104 - 82,656; Full time

Job summary

The PA Public Utility Commission is seeking an IT Contractor with at least 2 years of experience in information security and support to join our team in Harrisburg, PA. The role focuses on providing technology support and handling security incidents in a collaborative environment.

Ideal candidates will have hands-on experience with Microsoft servers, O365, and incident ticketing systems, plus familiarity with Tenable and Splunk for log analysis and monitoring.

Qualifications

• Experience in information security related support (minimum 2 years).
• Experience in helpdesk related support (minimum 2 years).
• Experience with Microsoft server and workstation operating systems.
• Experience with Microsoft O365 products.
• Experience with incident reporting and support ticketing systems.
• Experience with network and computer security testing tools.
• Experience reading and interpreting security logs and reports.
• Experience working with Tenable and Splunk.
• Associate’s degree or current certifications within information technology.

Responsibilities

• Provide general technology support.
• Respond to and implement support tickets.
• Assist documenting and managing incidents and vulnerabilities.
• Perform network monitoring and reporting.
• Ensure compliance with regulatory guidelines and policies.

Skills

IT security

Technical support

Incident response

Regulatory compliance

Team collaboration

Education

Associate’s degree in IT

Current IT certifications

Tools

Tenable

Splunk

Microsoft O365

Ticketing systems

Job description

Overview

The PA PUC is seeking an experienced IT Contractor with a minimum of 2 years’ experience performing technical work in information technology security and support fields.

Responsibilities

• Provide general technology support.
• Respond to and implement support tickets.
• Assist documenting and managing incidents and vulnerabilities.
• Perform network monitoring and reporting.
• Ensure compliance with regulatory guidelines and policies.

The ideal candidate should be capable of working collaboratively between teams while also demonstrating the ability to work independently with minimal supervision.

Qualifications

• Experience in information security related support (minimum 2 years).
• Experience in helpdesk related support (minimum 2 years).
• Experience with Microsoft server and workstation operating systems.
• Experience with Microsoft O365 products.
• Experience with incident reporting and support ticketing systems.
• Experience with network and computer security testing tools.
• Experience reading and interpreting security logs and reports.
• Experience working with Tenable and Splunk.
• Associate’s degree or current certifications within information technology.