Network Infrastructure Support and Maintenance

Management Applications, Inc.; Lebanon (Lebanon County); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Competitive salary based on experience

Job summary

A technology service provider located in Lebanon County, PA is seeking experienced professionals for positions in Network Infrastructure Support and Maintenance. The roles include responsibilities in server, network, and IVR support with requirements for certifications such as CCENT and MCSE. Candidates must have relevant experience and a commitment to providing robust technical support. Competitive compensation will be offered based on experience.

Qualifications

• Minimum of 5 years of experience in managing client infrastructure networks.
• Experience in installing, configuring, and troubleshooting Windows servers.
• Hands-on experience with fiber and cat 6 wiring, routers, and switches required.

Responsibilities

• Support and maintain server and network operations.
• Monitor network status and resolve issues.
• Manage user accounts and provide desktop support.

Skills

Server, Network and IVR Support

Network Monitoring

Server Management

User Account Management

Desktop Support

Email/Exchange Support

Project Management

Education

CCENT Certification

MCSE Certification for Windows Server 2008 or 2012

ITIL v3 Certification

CCA or CCAA Certification

Tools

Cisco Monitoring Tools

ServiceNow

Job description

Network Infrastructure Support and Maintenance

Management Applications, Inc., a leading provider of Network Management, Design and Implementation is seeking individuals for contract positions for the PA Department of Human Services. Please submit a resume and salary requirements to be considered.

Job Responsibilities and Experience Requirements (not all inclusive)

• Server, Network and IVR Support (Support, Maintenance, Disaster Recovery, Backup)
• Monitor Network Status and Resolve Issues
• Server Management, Upgrade and Expansion
• Server Security
• Management and Support of Network Software (Upgrades, Patches)
• Management and Support for LAN interfaces to local county data processing networks
• Management and Support of Voice Gateways (IVR System, Inbound/Outbound Calls)
• Management and Support of Cisco Call Managers and IVR Platform
• Management and Support of Content Delivery Network
• End User and Desktop Support (Help Desk Level 1-3)
• Manage User Accounts
• Desktop/PC/Workstation Support
• Email/Exchange Support (4000 mailboxes)
• Management of Citrix Connectivity
• Print Support and Management
• Security/VPN/Firewall
• Asset Tracking
• Project Management
• Knowledge Transfer

Possible Positions

1. Local Team Lead

Minimum of 5 years of experience in managing the day-to-day operations and support of a client infrastructure network of similar size and scope as the PACSES Client Infrastructure Network. Minimum of CCENT (Cisco Certified Entry Networking Technician) Certification, or higher. ITIL v3 certification (Foundation level or higher).

2. Server Support Personnel

Minimum of 5 years of experience installing, configuring and troubleshooting Windows platform server. At least one of the following certifications: MCSE Certification for Windows Server 2008, MCSE Certification for Windows Server 2012.

3. LAN/WAN Support Personnel

Minimum of five years of hands‑on experience in network design, the installation and configuration of fiber and cat 6 wiring, routers, and layer three switches. Minimum of three years of hands‑on experience in web based ACNS version 5.1 or higher. Content Engines, Content Delivery Manager and Content Router. Experience utilizing Cisco monitoring tools and products. CCENT (Cisco Certified Entry Networking Technician) Certification, or higher. Across the LAN/WAN support team, the following certifications must be held by any one (1) or combination of staff members of the LAN/WAN Support team: CCNP (Cisco Certified Network Professional), CCVP (Cisco Certified Voice Professional), CCSP (Cisco Certified Security Professional), or CompTIA Security (+) Accreditation.

4. Internet, Email and Firewall Support Personnel

Minimum of five years of experience in implementing router‑to‑router VPN encryption and Internet security solutions including PIX. Minimum of five years of experience in configuring and tuning web servers for large, diverse groups of users. This minimum experience requirement must be met within a seven year period immediately preceding the RFP release date. Minimum of five years of experience in deploying and administering Microsoft Exchange servers. Experience in implementing “thin client” technology is preferred. CCA (Citrix Certified Administrator) or CCAA (Citrix Certified Advanced Administrator) certification.

5. Help desk and desktop support staff

Minimum of three years of experience in workstation and desktop configuration, and setup and basic LAN implementations. Must have current experience with MS Windows® 7 and develop knowledge of future MS Windows® releases (e.g. Windows 10). Hands‑on experience in using automated service desk tools (experience in using ServiceNow is preferred).

Job Application Instructions

To be considered for these positions please submit a resume (2 page max) as well as minimum salary requirements. Please prominently feature the skills described above within the resume you submit. YOU MUST SUBMIT YOUR MINIMUM SALARY REQUIREMENTS. RESUMES WITHOUT MINIMUM SALARY REQUIREMENTS WILL NOT BE CONSIDERED.

Compensation

Compensation will be commensurate with experience.