IT Seasonal Service Technician

Six Flags New England; Agawam (MA); On-site; USD 20,000 - 28,000; Full time

Job summary

Six Flags New England in Agawam, MA is seeking a technical support specialist to install, deploy, and maintain IT systems and equipment across park operations. You will support guests and staff, manage POS and ticketing tech, and ensure network health and AV systems are running smoothly.

Responsibilities include daily system audits, helping resolve issues, and coordinating with Corporate IT. Must be able to work outdoors in varied weather and support flexible schedules including evenings and

Qualifications

• Experience providing technical support to end users
• Ability to troubleshoot and resolve IT issues
• Willingness to work in a fast-paced park environment
• Strong communication in English, both written and verbal

Responsibilities

• Providing technical support to park guests and staff in a positive and professional manner
• Deploying, installing, supporting, and maintaining IT systems and equipment including POS, network, and AV systems
• Responding promptly to IT calls and coordinating with Corporate IT and contractors
• Documenting issues and resolutions in help desk software
• Completing daily park system audits and park walk-throughs
• Performing daily pre-opening checks of critical park systems and data center review
• Maintaining inventory of software and hardware assets
• Monitoring sound and video equipment and enforcing park policies
• Assisting in other park areas as needed
• Performing incidental and related duties as required

Skills

Technical support

Customer service

Tools

Active Directory

SCCM

PowerShell

Office 365

Job description

Did you try turning it off and back on? We did, and that’s why we need you! You'll provide technical support to park guests and staff in a positive and professional manner. Deploy, install, support, and maintain all IT systems and equipment Are you ready to install a new Outlook on life? With a culture built on safety, service, fun and friendliness, integrity, innovation, and results orientation, our mission at Six Flags New England is to create fun and thrills for all ages.

Pay Starting at $17.25/Hour

Responsibilities

• Providing technical support to park guests and staff in a positive and professional manner
• Deploying, installing, supporting, and maintaining all IT systems and equipment including computer hardware, software, network, phone, and audio-video, including point of sale systems, ticketing, desktop hardware and software, network equipment, phone, and audio-video systems
• Responding promptly to all IT calls and work orders; placing help calls when needed to Corporate IT and contractors
• Documenting technical issues and resolutions through use of help desk software
• Completing daily audit of park systems; Requiring a full walk through of the park at least two times per shift
• Completing daily pre-opening checks of critical park systems, including point of sale, ticketing, Season Pass systems, and network health, along with a detailed check of the park’s data center
• Maintaining an accurate inventory of all department-owned software and hardware assets
• Monitoring and maintaining sound and video equipment
• Enforcing all Six Flags New England policies
• Assisting in other areas of the park as needed
• Performing other incidental and related duties as required and assigned

Qualifications

• Ability to confidentially handle sensitive informationExperience working with Microsoft Technologies including Active Directory, SCCM, PowerShell, Office 365, etc.
• Basic knowledge of VoIP systems
• Ability to troubleshoot and problem solve computer and network related issues independently
• Ability to work in an outdoor environment in all weather conditions
• Intermediate computer skills
• Willing to work a flexible schedule, including evenings, weekends, and holidays
• Able to meet the physical demands of the job, with or without reasonable accommodations, including walking long distances, standing for long periods of time, lifting, working at heights, etc.
• Able to communicate effectively in the English language, including the ability to read, speak, and understand the English language
• 18 years old or older