Guest Relations/Customer Service Team

Six Flags New England; Northampton (MA); On-site; USD 18,000 - 25,000; Full time

Job summary

Six Flags New England, a premier family entertainment destination, seeks an Admissions team member to greet guests, answer questions, and guide them through park procedures. You will troubleshoot pass issues and help with VIP tours while delivering exceptional service in a fast-paced environment.

The role requires strong English communication, problem-solving ability, and a positive, team-oriented attitude. Flexibility to work evenings, weekends, and holidays is essential.

Qualifications

• Strong written and verbal communication in English.
• Analytical problem-solving skills.
• Positive attitude and willingness to work in a high-performance team.

Responsibilities

• Talk with guests and address questions about park policies and procedures.
• Resolve guest complaints in a friendly and professional manner.
• Assist guests with lost or misplaced season passes and operate the Season Pass database.
• Complete all required paperwork accurately.
• Provide local area information and directions to guests.
• Assist with VIP Tours and admissions tasks such as ticket taking and toll operations.
• Enforce Six Flags New England policies.
• Perform other duties in admissions as assigned.

Skills

English proficiency

Customer service

Problem solving

Teamwork

Computer skills

Tools

Microsoft Office

Job description

For more than 55 years, Six Flags has entertained millions of families with world-class coasters, themed rides, thrilling water parks and unique attractions. With a culture built on safety, service, fun and friendliness, integrity, innovation, and results orientation, our mission at Six Flags New England is to create fun and thrills for all ages.

Pay Starting at $15.75/Hour

Overview

For more than 55 years, Six Flags has entertained millions of families with world-class coasters, themed rides, thrilling water parks and unique attractions. With a culture built on safety, service, fun and friendliness, integrity, innovation, and results orientation, our mission at Six Flags New England is to create fun and thrills for all ages.

Pay Starting at $15.75/Hour

Responsibilities

• Talking with guests and addressing questions and concerns regarding park policies and procedures
• Resolving guest complaints in a friendly and professional manner
• Assisting guests with lost or misplaced season passes and operating the Six Flags Season Pass database
• Completing all required paperwork accurately
• Providing local area information and directions to guests
• Assisting with VIP Tours
• Enforcing all Six Flags New England policies
• Assisting in other areas of the Admissions department, including ticket taking, ticket selling, season pass processing, and toll operations
• Performing other incidental and related duties as required and assigned

Qualifications

• Strong written and verbal communication skill in English
• Analytical problem-solving skills
• Positive attitude
• Superior phone etiquette
• Ability to work independently with little supervision
• Proficiency in computer skills including but not limited to Microsoft Office Programs and ability to learn new computer systems quickly
• Sense of fun!
• Willing to work in a high performance team environment
• Willing to work a flexible schedule, including evenings, weekends, and holidays
• Able to meet the physical demands of the job, with or without reasonable accommodations, including walking long distances, standing for long periods of time, lifting, working at heights, etc.
• Able to communicate effectively in the English language, including the ability to read, speak, and understand the English language
• 18 years old or older