Guest Relations/Customer Service Team

Six Flags New England; Palmer (MA); On-site; USD 18,000 - 25,000; Full time

Job summary

Six Flags New England in Palmer, MA is seeking a Guest Services assistant to help guests with questions, tickets, and passes, while upholding park policies. You will support VIP tours, provide directions, and process paperwork in a fast-paced admissions environment.

The role requires excellent English, a friendly manner, and the ability to work evenings, weekends, and holidays. 18+ and comfortable on your feet are essential.

Qualifications

• Strong written and verbal communication in English.
• Analytical problem solving.
• Positive attitude and customer focus.
• Superior phone etiquette.
• Ability to work independently with minimal supervision.
• Proficiency with Microsoft Office and quick computer skills.
• Willingness to learn new systems quickly.
• Sense of fun and teamwork.
• Willing to work evenings, weekends, and holidays.
• Must be at least 18 years old.

Responsibilities

• Talk with guests and address questions about park policies.
• Resolve guest concerns in a friendly, professional manner.
• Assist guests with season passes and database tasks.
• Complete paperwork accurately.
• Provide local area information and directions.
• Assist with VIP Tours.
• Enforce Six Flags New England policies.
• Support ticketing, season pass processing, and toll operations.
• Perform other duties as assigned in Admissions.

Skills

Communication skills

Analytical skills

Positive attitude

Phone etiquette

Independent work

Microsoft Office

Learning new systems

Sense of fun

Team player

Flexible schedule

Physical endurance

English proficiency

Age 18+

Job description

For more than 55 years, Six Flags has entertained millions of families with world-class coasters, themed rides, thrilling water parks and unique attractions. With a culture built on safety, service, fun and friendliness, integrity, innovation, and results orientation, our mission at Six Flags New England is to create fun and thrills for all ages.

Pay Starting at $15.75/Hour

Overview

For more than 55 years, Six Flags has entertained millions of families with world-class coasters, themed rides, thrilling water parks and unique attractions. With a culture built on safety, service, fun and friendliness, integrity, innovation, and results orientation, our mission at Six Flags New England is to create fun and thrills for all ages.

Pay Starting at $15.75/Hour

Responsibilities

• Talking with guests and addressing questions and concerns regarding park policies and procedures
• Resolving guest complaints in a friendly and professional manner
• Assisting guests with lost or misplaced season passes and operating the Six Flags Season Pass database
• Completing all required paperwork accurately
• Providing local area information and directions to guests
• Assisting with VIP Tours
• Enforcing all Six Flags New England policies
• Assisting in other areas of the Admissions department, including ticket taking, ticket selling, season pass processing, and toll operations
• Performing other incidental and related duties as required and assigned

Qualifications

• Strong written and verbal communication skill in English
• Analytical problem-solving skills
• Positive attitude
• Superior phone etiquette
• Ability to work independently with little supervision
• Proficiency in computer skills including but not limited to Microsoft Office Programs and ability to learn new computer systems quickly
• Sense of fun!
• Willing to work in a high performance team environment
• Willing to work a flexible schedule, including evenings, weekends, and holidays
• Able to meet the physical demands of the job, with or without reasonable accommodations, including walking long distances, standing for long periods of time, lifting, working at heights, etc.
• Able to communicate effectively in the English language, including the ability to read, speak, and understand the English language
• 18 years old or older