IT Quality Intermediate Analyst

Citi; New York (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

Citi in New York seeks an IT Quality Intermediate Analyst to help drive QA across the software development lifecycle. You will support UAT planning and production rollout, monitor quality metrics, and ensure adherence to project standards and procedures.

The role emphasizes attention to detail, strong communication, and collaborative problem-solving. Ideal candidates bring 2–5 years of QA experience in financial services, understanding of SDLC and QA methodologies, and proven ability to deliver

Qualifications

• 2-5 years QA experience in the Financial Service industry preferred.
• Experience in requirement reviews & able to identify, communicate and document discrepancies.
• Understanding of QA within the Software Development Lifecycle (SDLC) and QA methodologies.
• Understanding of Quality Processes.
• Proven ability to work to deadlines.
• Clear and concise written and verbal communication skills.
• QA Experience in defining, designing & executing test cases.

Responsibilities

• Supports initiatives related to UAT process and product rollout into production with testing specialists and users.
• Conducts moderately complex process monitoring, product evaluation and audit assignments with recommendations.
• Ensures project standards and procedures are documented and followed throughout the SDLC.
• Monitors products for conformance to standards and processes for conformance to procedures.
• Documents findings and performs preliminary root cause analyses with improvements.
• Ensures corrective actions are assigned, documented and completed.
• Gathers, maintains and creates reports on quality metrics.
• Exhibits understanding of procedures within own technical area and integrates with IT Quality goals.
• Provides informal guidance to new team members.
• Performs other duties; assesses risk and ensures compliance with laws and Citi policies.

Skills

QA experience

Requirements reviews

SDLC understanding

Quality processes

Attention to detail

Communication skills

Test case design

Education

Bachelor's degree

Job description

IT Quality Intermediate Analyst

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The IT Quality Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities

• Supports initiatives related to User Acceptance Testing (UAT) process and product rollout into production. Testing specialists who work with technology project managers, UAT professionals and users to design and implement appropriate scripts/plans for an application testing strategy/approach.
• Conducts a variety of moderately complex process monitoring, product evaluation and audit assignments; reports issues and makes recommendations for solutions.
• Ensures project standards and procedures exist, are fully clearly documented and followed throughout the software development life cycle; makes recommendations for enhanced documentation.
• Monitors products for conformance to standards; monitors processes for conformance to procedures.
• Documents findings and performs preliminary root causes analyses to provide recommended improvements.
• Ensures all corrective actions are assigned, documented and completed.
• Verifies traceability in project work products.
• Gathers, maintains and creates reports on quality metrics.
• Exhibits good understanding of procedures and concepts within own technical area and a basic knowledge of these elements in other areas.
• Requires basic understanding of how own area integrates within IT Quality to achieve objectives.
• Makes evaluative judgments based on the analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Provides informal guidance to new team members.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 2-5 years Quality Assurance (QA) experience in the Financial Service industry preferred
• Experience in requirement reviews & able to identify, communicate and document discrepancies.
• Understanding of QA within the Software Development Lifecycle (SDLC) and QA methodologies
• Understanding of Quality Processes
• Demonstrated logical analysis skills, attention to detail and problem solving Proven ability to work to deadlines.
• Consistently demonstrates clear and concise written and verbal communication skills
• QA Experience in defining, designing & executing test cases

Education

• Bachelor's/University degree or equivalent experience

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Job Family Group

Technology

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Job Family

Technology Quality

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Time Type

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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