Quality Specialist

Citi; Jacksonville (FL); On-site; USD 41,600 - 53,600; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

Paid time off

Job summary

A leading financial services firm in Jacksonville is seeking a Quality Specialist 4 to perform quality checks and ensure compliance with business guidelines. The successful candidate will review documents for accuracy, communicate procedural issues, and investigate complex claims. Required qualifications include a high school diploma and 1–3 years of relevant experience. The job offers full-time hours and benefits like medical and 401(k).

Qualifications

• 1–3 years of relevant experience required.
• Effective interpersonal as well as written and verbal communication skills essential.
• Independent thought and objectivity, with prior audit or quality control experience advantageous.

Responsibilities

• Review documents for accuracy and compliance with guidelines.
• Communicate procedural issues to management.
• Apply detailed knowledge of specialized administrative and technical skills.
• Investigate and resolve complex issues regarding claims evaluation.
• Correspond with regulatory agencies and vendors as needed.
• Support a wide array of products and services.

Skills

Attention to detail

Proficient in SharePoint

Proficient in Excel

Interpersonal communication

Written communication

Verbal communication

Independent thought

Audit experience

Education

High School diploma or equivalent

Tools

General PC skills

Job description

The Quality Specialist 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision and may service an expansive array of products and services. Demonstrates technical and administrative expertise, applying specialized functional area skills and basic knowledge of underlying professional and technical principles or standards. Technical procedures for this level are well defined, and the role applies research, information gathering, and analysis skills to factual information, making judgment based on practice and precedence.

Supports the automation execution needs of the bank, which includes the execution of automation processes and the build of expedited automation process requests with various levels of complexity, along with validation sampling of the processes to ensure functionality.

Responsibilities

• Review documents for accuracy, consistency, and compliance with business guidelines and track discrepancies.
• Communicate procedural issues to management.
• Work under limited supervision and established procedures.
• Apply detailed knowledge of a wide range of specialized administrative and technical skills, ensuring accuracy in tasks performed.
• Investigate and resolve complex issues pertaining to the evaluation of life and waiver of premium claims to identify benefit eligibility.
• Correspond with regulatory agencies, law enforcement, and vendors when necessary.
• Escalate complex issues to higher levels.
• Support an expansive array of products and services.
• Demonstrate technical and administrative expertise.
• Apply specialized functional area skills and basic knowledge, including underlying professional and technical principles or standards.
• Assess risk appropriately when making business decisions, considering the firm’s reputation and ensuring compliance with applicable laws, rules, and regulations. Escalate, manage, and report control issues with transparency.

Qualifications

• High attention to detail and quality in work.
• Proficient SharePoint and Excel knowledge as well as general PC skills.
• Effective interpersonal as well as written and verbal communication skills.
• Independent thought and objectivity, with prior audit or quality control experience.
• 1–3 years of relevant experience.

Education

• High School diploma or equivalent.

Job Details

• Job Family Group: Operations – Core
• Job Family: Operations Quality
• Time Type: Full Time
• Primary Location: 14000 CITI CARDS WAY BUILDING A JACKSONVILLE
• Primary Location Full Time Salary Range: $41,600.00 – $53,600.00

Benefits: Medical, dental & vision coverage; 401(k); life, accident, and disability insurance; wellness programs. Citi offers paid time off packages, including vacation, sick leave, and paid holidays.

Anticipated Posting Close Date: Feb 25, 2026

EEO Statement

Citi is an equal‑opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.