IT QA LAB MANAGER

Graton Resort & Casino; Rohnert Park (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading resort and casino in California is seeking a candidate to lead and manage QA testing frameworks and lab operations. This role involves collaborating with technology solutions teams and vendors to optimize testing processes and maintain lab environments. The ideal candidate should have a strong background in QA testing, troubleshooting, and vendor management, ensuring effective and efficient lab operations to meet project needs and enhance system performance.

Qualifications

• Experience in managing QA testing frameworks and lab environments.
• Proven ability to collaborate with IT project teams and vendors.
• Strong organizational skills with a focus on documentation and process improvement.

Responsibilities

• Lead and manage QA testing frameworks and lab operations.
• Oversee daily operations to support technology initiatives.
• Monitor systems performance and availability for lab activities.

Skills

QA testing frameworks

Lab operation management

Troubleshooting

Documentation

Vendor coordination

Job description

Position Summary

This position is part of a highly collaborative team that ensures consistent delivery and operation of technology systems at Graton. The primary responsibility of this role is to lead and manage Graton's QA testing frameworks, QA Lab environments, and related infrastructure and processes to ensure effective, safe, and efficient testing and lab operation. This position will collaborate closely with Graton's technology solutions teams and vendors to manage testing processes, lab environments, deliver implementations and upgrades, troubleshoot existing systems, and monitor the health and performance of the lab environment.

Essential Functions

• Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
• Perform responsibilities in accordance with all Company standards, policies, and procedures.
• Oversee and manage the daily operations of the lab to support technology initiatives, including managing systems environments, data refreshes, testing schedules, troubleshooting, and related activities.
• Manage and maintain the non-production environments for a variety of applications to support various testing scenarios as needed for projects and/or troubleshooting, including tracking instances, versions, purposes, integrations, deployments, refreshes, and managing access.
• Partner with IT project teams and business stakeholders to define test strategies, test plans, and testing scope aligned to project requirements, project schedules, and organizational objectives.
• Manage testing process frameworks and standards in partnership with IT PMO and other stakeholders.
• Maintain the physical and virtual lab infrastructure, deploying required software, hardware, networking, and firmware updates.
• Coordinate with vendors and internal teams to plan, validate, and implement system upgrades, releases, and integrations.
• Monitor systems and tune systems performance & availability for lab activities.
• Create, maintain, and organize documentation, including test standards, procedures, environment documentation, and runbooks.
• Continuously evaluate and improve tools, processes, and capabilities to increase lab effectiveness, efficiency, and reliability.
• This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.