IT Project Mgr Sr

Apex Systems; Columbus (OH); Vor Ort; USD 79.000 - 84.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401K program

ESPP

Zusammenfassung

Everforth Apex Systems in Columbus, Ohio, is seeking a Senior IT Project Manager to lead critical customer experience systems initiatives, focusing on platform migrations and contact center reporting. You will establish integrated planning, scheduling, risk management, and vendor coordination across multi-team delivery environments.

The role requires guiding complex waves and cutovers to minimize operational disruption, coordinating requirements, builds, testing, and readiness, and reporting to

Qualifikationen

• Bachelor’s degree in information systems, business, engineering, or a related field, or an equivalent combination of education and experience.
• Eight or more years of IT project management experience, including leading large, multi-team technology implementations.
• Experience delivering contact center technology projects, including routing, IVR, telephony, or reporting; proven experience managing third-party vendors and systems integrators.

Aufgaben

• Build and manage integrated migration plans, including scope, milestones, dependencies, resources, and budgets across technical and delivery teams.
• Plan migration waves and system cutovers around operational volume commitments and service levels.
• Lead risk, issue, change, and decision management, escalating concerns promptly when schedule, scope, or quality is at risk.
• Coordinate requirements, system builds, testing, and operational readiness activities to maintain alignment across multiple departments.
• Track partner deliverables, milestones, and acceptance criteria in collaboration with business leads.
• Plan and track the migration of reports and dashboards, coordinating reporting cutovers and legacy system retirement.
• Facilitate project governance, working sessions, and status reporting for leadership and stakeholders.
• Support planning, sequencing, and estimation for future technology roadmaps and portfolio initiatives.

Kenntnisse

IT project management

Vendor management

Migration planning

Stakeholder coordination

Contact center technology

Ausbildung

Bachelor’s degree

Tools

Project management tools

Jobbeschreibung

Job#: 3057146

Job Description

IT Project Mgr Sr

Location

Columbus, Ohio (On-site)

Pay

$57-$61/hr based on experience

Role Overview

The Senior IT Project Manager leads the day-to-day delivery of critical customer experience systems initiatives, specifically focusing on the migration of platform systems and contact center reporting. This role establishes integrated planning, scheduling, risk management, and vendor coordination across multi-team delivery environments. The selected professional ensures complex project waves and cutovers are completed successfully with minimal disruption to operations and services.

Key Responsibilities

• Build and manage integrated migration plans, including scope, milestones, dependencies, resources, and budgets across technical and delivery teams.
• Plan migration waves and system cutovers around operational volume commitments and service levels.
• Lead risk, issue, change, and decision management, escalating concerns promptly when schedule, scope, or quality is at risk.
• Coordinate requirements, system builds, testing, and operational readiness activities to maintain alignment across multiple departments.
• Track partner deliverables, milestones, and acceptance criteria in collaboration with business leads.
• Plan and track the migration of reports and dashboards, coordinating reporting cutovers and legacy system retirement.
• Facilitate project governance, working sessions, and status reporting for leadership and stakeholders.
• Support planning, sequencing, and estimation for future technology roadmaps and portfolio initiatives.

Required Qualifications

Education: Bachelor’s degree in information systems, business, engineering, or a related field, or an equivalent combination of education and experience.

Experience: Eight or more years of IT project management experience, including leading large, multi-team technology implementations.

Technical Skills: Experience delivering contact center technology projects, including routing, IVR, telephony, or reporting. Proven experience managing third-party vendors and systems integrators, and planning platform migrations or cutovers with minimal operational disruption.

Preferred Qualifications

• Experience delivering cloud-based contact center migrations.
• Experience with analytics, automation, or self-service initiatives.
• Experience operating within a regulated industry, preferably utility or energy.
• Relevant professional certification such as PMP, PgMP, Agile, or SAFe.

Company Culture

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Benefits

• Medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• ESPP (employee stock purchase program).
• 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• HSA (Health Savings Account on the HDHP plan).
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program, certification prep and a library of technical and leadership courses/books/seminars.
• Certification discounts and other perks to associations that include CompTIA and IIBA.

Equal Opportunity

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.