IT Project Manager / Scrum Master

Vivid Impact; Jeffersontown (KY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Job summary

Vivid Impact, located in Jeffersontown, KY, seeks an IT Project Manager to oversee development, eCommerce, and IT tickets. You will coordinate cross-functional teams and act as the main client contact, guiding projects from start to finish.

The role requires a 4-year degree or equivalent experience, strong technical and communication skills, and a passion for automation to support a fast-paced printing and marketing solutions provider.

Qualifications

• Bachelor’s degree or comparable work experience.
• Strong proficiency in technology, workflow automation, MS Excel, Smartsheet, etc.
• Experience with EFI Epace a plus.
• Solid and proven client success project management experience.
• Graphic communication industry experience a plus.
• Embrace automation and continuous improvement.
• Excellent customer service and communication skills.
• Excellent verbal and written communication skills to articulate technical and non-technical information to various audiences including management.

Responsibilities

• Oversee and manage all ongoing projects and tickets for development, eCommerce, and IT.
• Coordinate cross-functional teams and day-to-day communications with clients and internal stakeholders.
• Serve as primary point of contact for clients and manage expectations and updates.
• Drive process improvements and automation to increase efficiency.
• Escalate issues and ensure timely delivery of project milestones.

Skills

Project management

Client communication

Customer service

Process automation

Continuous improvement

Education

Bachelor's degree or comparable work experience

Tools

MS Excel

Smartsheet

EFI Epace

Job description

• Location 1733 Research Drive,Jeffersontown, KY, 40299,United States
• Base Pay $60,000.00 - $80,000.00 / Year
• Employee Type FT Exempt
• Required Degree 4 Year Degree

Description

About Vivid Impact

Vivid Impact has been a pioneer in the graphic communications industry for over 50 years, growing from a small commercial printing service into a recognized leader in print and marketing solutions. Since our founding in 1974, we have combined creativity with precision to deliver innovative print and digital solutions that drive success. With a team of over 300 dedicated professionals, we are committed to making a positive, lasting, impact on our team, partners, and the communities we serve. Guided by our mission, we strive to be the trusted partner for organizations looking to achieve better results, providing solutions that enhance brand engagement and performance.

Job Overview

The IT Project Manager is responsible for overseeing and managing all ongoing projects and tickets for development, eCommerce, and general IT . The IT Project Manager is a cross-functional position that handles job workflow along with day-to-day communications with internal and external customers .

This individual is also key in being the primary point of contact for clients and readily available to take incoming client calls. During those interactions this individual will need to exhibit the characteristics of a project manager, account manager , and product expert over time, among other roles as the individual leverage s his/her knowledge of Vivid Impact and the graphics communication industry.

A successful IT Project Manager will thrive in a fun, fast-paced environment with the ability to embrace technology and automation, while execut ing multiple jobs simultaneously .

• Bachelor’s degree or comparable work experience .
• Strong proficiency in technology, workflow automation, MS Excel, Smartsheet, etc.
• Experience with EFI Epace a plus .
• Solid and proven client success project management experience.
• Graphic communication industry experience a plus .
• Embrace s automation and continuous improvement.
• Excellent customer service and communication skills.
• Excellent verbal and written communication skills to articulate technical and non-technical information to various audiences including management.

Expected Hours of Work

Days and hours of work are Monday through Friday, 8:00 AM to 5 :00 PM.

Hybrid

Pre-approved, regularly scheduled remote work alongside required in-office days.

Travel

Little to no travel is expected for this position.