IT Project Manager for Hospitality & Gaming Tech

Hard Rock Hotel & Casino Ottawa; Las Vegas (NV); On-site; USD 110,000 - 150,000; Full time

Job summary

Hard Rock Hotel & Casino Las Vegas is seeking a Technology Project Manager to plan, coordinate, and execute IT projects across applications, servers, networking and infrastructure. You will ensure projects deliver on time, within scope, and align with business goals.

The role acts as a bridge across departments and vendors, providing structure and quality throughout the project lifecycle, while supporting innovation and service excellence in a luxury resort environment.

Qualifications

• Bachelor’s degree in a technical field or equivalent work experience.
• Experience opening a large casino/resort is highly preferred.
• Experience leading IT projects from business case development through final delivery.
• Experience working in cross-functional, multi-department environments.
• Experience deploying and supporting gaming and hospitality related technologies.
• Strong experience with project timelines, reporting, risk tracking, and stakeholder communication.
• Experience supporting innovation, technology modernization, or process improvement initiatives.
• Vendor management experience including ongoing performance assessment.
• Excellent analytical, organizational, interpersonal, and communication skills.
• Ability to obtain and maintain all required Nevada gaming registrations or permits, if applicable.

Responsibilities

• Plan and manage IT projects and programs from initiation through deployment and post-implementation review.
• Lead lifecycle management programs for the technology stack.
• Develop and maintain project plans, priority lists, timelines, task assignments, and status reports.
• Coordinate project goals, deliverables, and milestones with business and technical stakeholders.
• Write Requests for Proposals (RFP) and Statements of Work (SOW). Manage vendor responses and lead internal reviews. Create executive presentations showing Total Cost of Ownership (TCO).
• Facilitate and lead project meetings to review objectives, progress updates, risks, and dependencies. Write and distribute meeting minutes and maintain minutes.
• Serve as the primary point of contact with vendors or when multiple teams are involved in a project.
• Review contracts and manage the contract approval process.
• Register vendors and create purchase orders.
• Conduct post-implementation reviews to identify and document lessons learned and improvement opportunities.
• Lead monthly project reviews with senior leadership to report progress and outcomes.
• Ensure projects meet defined requirements, quality standards, and success criteria.
• Focus teams on delivering accurate, reliable results that support customer satisfaction.
• Promote continuous improvement through evaluation of project processes and execution methods.
• Support innovative initiatives related to process optimization and emerging technologies.
• Manage vendor relationships including performance monitoring and issue resolution.
• Communicate project risks, issues, and mitigation plans proactively to stakeholders.
• Demonstrate commitment to responsible gaming and responsible alcohol service standards.
• Uphold Company values and ensure prompt escalation of ethics or compliance concerns.
• Perform additional duties and special project assignments as needed.

Skills

IT project management

Stakeholder communication

Cross-functional collaboration

Time management

Vendor management

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Project

PM tools

Job description

Hard Rock Hotel & Casino Las Vegas is seeking a Technology Project Manager to plan, coordinate, and execute IT projects across applications, servers, networking and infrastructure. You will ensure projects deliver on time, within scope, and align with business goals.

The role acts as a bridge across departments and vendors, providing structure and quality throughout the project lifecycle, while supporting innovation and service excellence in a luxury resort environment.