IT Project Manager

E-Logic, Inc.; Woonsocket (RI); On-site; USD 95,000 - 140,000; Full time

Job summary

Woonsocket Housing Authority (WHA) seeks an IT Project Manager to serve as the single point of accountability for service delivery, project coordination, escalation management, cybersecurity oversight, and operational performance across WHA locations.

The role bridges technical execution with strategic leadership, guiding infrastructure modernization while ensuring day-to-day stability at seven sites, with primary work at 679 Social Street, Woonsocket.

Qualifications

• Bachelor's degree or equivalent experience required.
• 5+ years managing IT service delivery or enterprise infrastructure projects.
• PMP or PRINCE2 certification required.
• ITIL 4 Foundation certification required.
• Experience supporting housing management software platforms (e.g., Yardi) preferred.

Responsibilities

• Accountability: single point of contact for overall performance; ensure compliance with standards.
• SLA & escalation: coordinate response workflows for outages and service requests.
• Vendor coordination: oversee hardware, software, telecom, and cloud relationships to resolve issues.
• Reporting: track lifecycle planning, infrastructure deficiency assessments, and disaster recovery readiness.

Skills

PMP/PRINCE2

ITIL 4 Foundation

IT project management

Vendor coordination

Education

Bachelor's degree in IT/Business Administration/related field

Tools

Yardi

Job description

The IT Project Manager will serve as the single point of accountability for overall service delivery, project coordination, escalation management, cybersecurity oversight, and operational performance for Woonsocket Housing Authority ("WHA") in their IT Department. This role bridges technical execution with strategic management, ensuring infrastructure modernization and day-to-day stability across seven operational locations. The primary location will be at 679 Social Street, Woonsocket, RI 02895.

Key Responsibilities

• Accountability: Single point of contact for overall performance, ensuring compliance with local, state, and federal standards.
• SLA & Escalation Management: Coordinate response workflows for critical emergency outages (4-hour on-site SLA) and non‑critical service requests.
• Vendor Coordination: Oversee hardware, software, telecommunications, and cloud vendor relationships to resolve operational issues promptly.
• Reporting: Track lifecycle planning, infrastructure deficiency assessments, and disaster recovery readiness.

Requirements

• Bachelor's degree in IT, Business Administration, or a related field (or equivalent experience).
• 5+ years managing IT service delivery or enterprise infrastructure projects.
• Project Management Professional (PMP) or PRINCE2 certification.
• ITIL 4 Foundation certification.
• Demonstrated experience supporting Yardi or similar housing management software platforms is preferred.
• Core business hours; must be capable of governing major infrastructure projects or major incident responses outside of standard hours during designated off-peak maintenance windows.