Project Manager - IT Services and Operations

LMW HR Group; Kentucky; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary & benefits package

Career growth opportunities

Supportive team-oriented environment

Job summary

A leading human resources consulting firm is seeking a Project Manager to oversee IT service delivery and improve service efficiency. The ideal candidate will have over 3 years of experience in IT service management and strong knowledge of IT infrastructure. This role offers a competitive salary and benefits in a dynamic environment.

Qualifications

• 3+ years of experience in IT service delivery or related role.
• Strong understanding of ITSM frameworks, ITIL certification preferred.
• Proficiency in English language is essential.

Responsibilities

• Manage daily IT service delivery ensuring alignment with SLAs and KPIs.
• Collaborate with teams to optimize service performance.
• Lead and mentor teams, promoting accountability.

Skills

IT service delivery

Service management

Collaboration

IT infrastructure knowledge

Education

Bachelor's degree in Information Technology or related field

Tools

ServiceNow

Jira

Job description

Overview

LMW HR Group is a leading human resources consulting firm committed to providing top-notch HR solutions. We are currently seeking a highly motivated Project Manager for overseeing the daily operational execution, collaborating with project teams, and acting as the principal point of coordination and communication among stakeholders.

Responsibilities

• Manage daily IT service delivery to ensure alignment with Service Level Agreements (SLAs) and key performance indicators (KPIs).
• Collaborate with support teams to optimize service performance, availability, and capacity and manage relationships with third-party vendors or service providers.
• Provide periodic service reports to stakeholders.
• Drive service improvements to boost efficiency, cut costs, and enhance customer satisfaction.
• Collaborate with ITSM teams to address process, training, and policy gaps.
• Lead and mentor teams, promoting accountability and continuous learning.
• Bachelor\'s degree or diploma in Information Technology, Computer Science, or a related field.
• 3+ years experience in IT service delivery, service management, or a related role.
• Proficiency in English language is essential for this position.
• Strong understanding of IT service management (ITSM) frameworks (ITIL certification preferred).
• Experience with ITSM tools such as ServiceNow, Jira, or similar platforms.
• Strong sense of responsibility, results orientation and proven ability to collaborate effectively across departments.
• Strong knowledge of IT infrastructure, networks, and enterprise systems.

Preferred Skills

• Possession of ITIL v3/v4 Foundation certification or a higher level certification is advantageous.
• Experience in cloud computing, cybersecurity, or DevOps, with a solid understanding of Agile and DevOps methodologies.

Benefits

• Competitive salary & benefits package.
• Career growth opportunities in a dynamic and expanding company.
• Work in a dynamic and supportive team-oriented environment.