IT Project Manager

E Logic; Woonsocket (RI); On-site; USD 85,000 - 110,000; Full time

Job summary

E Logic is seeking an IT Project Manager for Woonsocket Housing Authority (WHA). As the single point of accountability, you will oversee service delivery, project coordination, and compliance with standards.

Key responsibilities include managing vendor relationships, reporting on infrastructure readiness, and coordinating emergency response workflows. Candidates should hold a bachelor's degree in IT or related field and have at least 5 years of experience in IT service delivery or infrastructure management.

Qualifications

• Bachelor's degree in IT, Business Administration, or a related field (or equivalent experience).
• 5+ years managing IT service delivery or enterprise infrastructure projects.
• Demonstrated experience supporting Yardi or similar housing management software platforms is preferred.

Responsibilities

• Single point of contact for overall performance and compliance.
• Coordinate response workflows for emergency outages and service requests.
• Oversee hardware, software, telecommunications, and cloud vendor relationships.

Skills

IT service delivery management

Infrastructure project management

Vendor coordination

SLA management

Education

Bachelor's degree in IT or related field

Project Management Professional (PMP)

ITIL 4 Foundation certification

Tools

Yardi or similar housing management software

Job description

The IT Project Manager will serve as the single point of accountability for overall service delivery, project coordination, escalation management, cybersecurity oversight, and operational performance for Woonsocket Housing Authority ("WHA") in their IT Department. This role bridges technical execution with strategic management, ensuring infrastructure modernization and day-to-day stability across seven operational locations but the primary location will be at 679 Social Street, Woonsocket, RI 02895.

Key Responsibilities

• Accountability: Single point of contact for overall performance, ensuring compliance with local, state, and federal standards.
• SLA & Escalation Management: Coordinate response workflows for critical emergency outages (4-hour on-site SLA) and non-critical service requests.
• Vendor Coordination: Oversee hardware, software, telecommunications, and cloud vendor relationships to resolve operational issues promptly.
• Reporting: Track lifecycle planning, infrastructure deficiency assessments, and disaster recovery readiness.

Requirements

• Bachelor\'s degree in IT, Business Administration, or a related field (or equivalent experience).
• 5+ years managing IT service delivery or enterprise infrastructure projects.
• Project Management Professional (PMP) or PRINCE2 certification.
• ITIL 4 Foundation certification.
• Demonstrated experience supporting Yardi or similar housing management software platforms is preferred.
• Core business hours; must be capable of governing major infrastructure projects or major incident responses outside of standard hours during designated off-peak maintenance windows.

Important Notice

This role is part of a proposal for Woonsocket Housing Authority ("WHA"). Hiring is contingent upon the selection of the consultant. Selected candidates will be included in the proposal and must authorize the use of their resume for submission.