IT Project Manager

Dellent; United States; Remote; USD 67,000 - 100,000; Full time

Job summary

A Dellent, empresa de consultoria, procura um IT Project Manager para atuar num projeto híbrido em Lisboa. O candidato ideal traz 5–8 anos de experiência em gestão de projetos de TI, excelentes competências de comunicação e capacidade de gerir equipas globais.

O papel envolve liderança de serviços geridos, gestão de expectativas de clientes, conformidade com SLAs e KPIs, bem como melhoria contínua de processos. Fluência em inglês é essencial.

Qualifications

• Graduação em Administração, Projetos, Sistemas de Informação ou área relacionada.
• 5 a 8 anos como Project Manager em IT Services/ Managed Services/ Service Delivery.
• Metodologias de gestão de projetos bem estabelecidas.
• Experiência em ambientes internacionais/matriciais com stakeholders.
• Inglês fluente (escrita e fala).

Responsibilities

• Liderar projetos de IT Managed Services desde a iniciação à entrega.
• Atuar como elo principal com clientes, gerindo expectativas e satisfação.
• Planejar, monitorar e controlar escopo, cronograma, orçamento e qualidade.
• Coordenar equipes multidisciplinares e partes interessadas.
• Identificar e mitigar riscos, escalando problemas quando necessário.
• Conduzir melhorias contínuas para eficiência e valor ao cliente.
• Preparar relatórios de status e métricas para stakeholders.

Skills

Gestão de Projetos

Gestão de Stakeholders

Comunicação

Education

Bacharelado em Administração/ Projetos/ Sistemas de Informação/ Engenharia

Tools

ITIL

Job description

Descrição da Função

Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations. Would you like to make an impact in different industries with your work? Then this project is for you. Here you will have the opportunity to be part of a multicultural and inclusive team with global projection that contacts with areas such as consultancy, law, strategy, insurance, finance, among others. We are looking for a IT Project Manager to work in this hybrid project in Lisbon.

Requirements

• Bachelor's degree in Business Administration, Project Management, Information Systems, Engineering, or a related field;
• 5 to 8 years of experience as a Project Manager in IT Services, Managed Services, or Service Delivery environments;
• Solid knowledge of project management methodologies;
• Proven experience managing multiple stakeholders and cross‑functional teams in international or matrix environments;
• Good understanding of service delivery models, SLAs, KPIs, and operational governance;
• Strong communication, stakeholder management, and problem‑solving skills;
• Strong organizational skills with the ability to manage multiple priorities simultaneously;
• Fluency in English, both written and spoken.

Nice to Have

• Project Management certification;
• Experience working with global clients and distributed teams;
• Background in IT Operations, Application Support, Infrastructure, or Cloud‑based services;
• Knowledge of ITIL or service management frameworks.

Key Responsibilities

• Lead and manage IT Managed Services projects and service engagements from initiation through delivery and transition to steady‑state operations;
• Act as the primary liaison with clients, ensuring clear communication, expectation management, and high levels of customer satisfaction;
• Plan, monitor, and control project scope, schedule, budget, and quality, ensuring delivery aligned with agreed SLAs, KPIs, and service expectations;
• Coordinate cross‑functional teams, including technical teams, operations, vendors, and internal stakeholdersIdentify, assess, and mitigate project and operational risks, escalating issues and proposing solutions when required;
• Support and drive continuous improvement initiatives to enhance service efficiency, performance, and value delivered to clients;
• Support service transitions, onboarding of new clients or services, and change management activities within a Managed Services contextPrepare and present regular project status reports, service updates, and performance metrics to stakeholders.

Localização

• Lisboa, Portugal