IT Project Manager

Spring Education Group; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with company match

Tuition discounts for your children

Professional development

Remote work flexibility

Job summary

Spring Education Group is seeking an IT Project Manager to lead technology initiatives across our schools and brands from planning to go‑live and handoff to IT operations. You will manage scope, schedules, budgets, risks, and stakeholder communication, partnering with IT operations, shared services, and external vendors to deliver reliable systems for students, families, and staff.

This role requires adapting delivery methods (Agile, Scrum, Waterfall, Kanban or hybrid), ensuring data privacy and

Qualifications

• Bachelor’s degree in IT, CS, business, or related field, or equivalent experience.
• 5+ years of IT project management experience with multiple concurrent projects.
• Hands-on experience with Agile/Scrum, Waterfall, Kanban, or hybrid delivery.
• Delivery of at least one large data migration or system cutover.
• Knowledge of Google Workspace and Microsoft 365 administration and migrations.
• Strong communication and ability to report to senior leadership.

Responsibilities

• Lead IT projects from initiation through completion: scope, schedules, budgets, risks, milestones.
• Adapt delivery methodology to fit project and team needs (Agile, Waterfall, Kanban, hybrid).
• Maintain project plans, RAID logs, status reports, and decision records.
• Coordinate with IT operations, schools, and vendors; manage vendor SLAs and budgets.
• Prepare end-user training and service desk readiness for go-lives.
• Ensure privacy, security, and regulatory considerations are embedded in plans.

Skills

IT project management

Agile methodologies

PM tools & tracking

Vendor & budget management

Stakeholder communication

Cross-functional collaboration

Education

Bachelor’s degree in Information Technology, Computer Science, Business, or related field

Tools

Google Workspace

Microsoft 365

ServiceNow

Jira

Smartsheet

MS Project

Job description

IT Project Manager – Spring Education Group

As an IT Project Manager at Spring Education Group, you will lead technology projects from planning through go-live and handoff to IT operations. You will manage scope, schedules, budgets, risks, and stakeholder communication for acquisition integrations, data migrations, platform rollouts, and infrastructure upgrades across our schools and brands.

You will partner with IT operations, shared services, academic and school leadership, and external vendors to deliver reliable systems that support students, families, and employees. You will adapt your project management approach to the work, build privacy and security requirements into project plans, and prepare school and business teams for each change.

Project Delivery and Portfolio Coordination

• Lead IT projects from initiation through completion: define scope, develop schedules and budgets, coordinate resources, and track milestones.
• Select and adapt Agile, Scrum, Waterfall, Kanban, PRINCE2, or hybrid delivery methods to fit each project and team.
• Maintain project plans, status reports, decision records, and RAID logs documenting risks, assumptions, issues, and dependencies.
• Manage multiple concurrent projects and help IT leadership prioritize the project portfolio.

Acquisition Integration and Data Migration

• Lead the IT workstream for acquisitions and divestitures, from due diligence and Day 1 readiness through full integration.
• Assess acquired schools’ systems, contracts, and security posture, and develop integration roadmaps.
• Coordinate identity, email, device, network, and application cutovers while minimizing disruption to students, families, and employees.
• Oversee data mapping, cleansing, validation, test loads, and migration cutovers.
• Establish reconciliation and sign-off criteria with data owners and maintain rollback plans.
• Protect sensitive student, employee, and financial data throughout each migration.

Technology Platforms and Infrastructure

• Manage Google Workspace and Microsoft 365 projects, including tenant consolidations, migrations, licensing changes, and new service rollouts.
• Lead ServiceNow projects involving new modules, workflows, service catalogs, and integrations in partnership with the platform team.
• Coordinate site build-outs, wide area network and local area network (WAN/LAN) upgrades, Wi‑Fi improvements, firewall changes, and circuit transitions.

Compliance and Change Governance

• Build regulatory, privacy, and security requirements into project plans from the start.
• Partner with security and compliance teams on risk assessments, vendor reviews, and audit evidence.
• Follow change management processes and complete required documentation before go‑live.

Stakeholder Communication and Vendor Management

• Serve as the primary project contact for sponsors, school leaders, and business teams, communicating progress, risks, and decisions clearly.
• Manage vendors and implementation partners against statements of work, schedules, and budgets.
• Coordinate communication and training so end users are prepared for new systems and processes.

Service Desk Readiness and Improvement

• Partner with the service desk to prepare for each launch, including ticket categories, routing, service level agreements (SLAs), knowledge articles, and staffing.
• Use incident, request, and problem trends to identify and scope improvement projects.
• Lead service desk improvements, including self‑service portals, catalog redesigns, automation, and processes aligned with the Information Technology Infrastructure Library (ITIL) framework.

What We’re Looking For

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field, or equivalent experience.
• At least five years of experience managing IT projects, including multiple projects running concurrently.
• Hands‑on experience using more than one project management methodology, such as Agile/Scrum, Waterfall, Kanban, or hybrid approaches, with sound judgment about when to use each.
• Demonstrated delivery of at least one large data migration or system cutover.
• Working knowledge of Google Workspace and Microsoft 365 administration concepts, licensing, and migration paths.
• Solid understanding of network infrastructure fundamentals, including LAN/WAN, Wi‑Fi, firewalls, virtual private networks (VPNs), and internet service provider (ISP) circuits.
• Experience with project tracking tools such as Smartsheet, Jira, Microsoft Project, Asana, or ServiceNow Strategic Portfolio Management (SPM).
• Strong written and verbal communication skills, including reporting project status and risks to senior leadership.
• At least two years working in or closely with an IT service desk, with a working understanding of incident, request, problem, and change management.
• Ability to manage vendors, contracts, and budgets.

Preferred Qualifications

Experience delivering projects under privacy, security, accessibility, or regulatory frameworks is a significant plus, including one or more of the following:

• Student and child privacy: Family Educational Rights and Privacy Act (FERPA), Children’s Online Privacy Protection Act (COPPA), and state student data privacy laws such as California’s Student Online Personal Information Protection Act (SOPIPA).
• Consumer privacy: California Consumer Privacy Act/California Privacy Rights Act (CCPA/CPRA) and, where relevant, the General Data Protection Regulation (GDPR).
• Payment and security: Payment Card Industry Data Security Standard (PCI DSS), SOC 2, NIST Cybersecurity Framework (NIST CSF), CIS Controls, or ISO 27001.
• Accessibility: Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG) 2.1 AA for systems used by students and families.
• Audit readiness: gathering evidence, supporting internal and external audits, and addressing audit findings.

Additional preferred experience and credentials include:

• IT integration for mergers and acquisitions, ideally within organizations operating across multiple sites or brands.
• ServiceNow IT Service Management (ITSM), including leading platform implementation projects.
• Tenant‑to‑tenant migrations in Google Workspace or Microsoft 365, or migrations between the two platforms.
• Identity and access projects involving Microsoft Entra ID/Azure AD, Okta, Google identity, or single sign‑on (SSO).
• Experience in K–12, higher education, or other organizations with multiple campuses.
• Certifications such as PMP, PgMP, PMI-ACP, CSM/PSM, PRINCE2, or ITIL 4 Foundation.

Travel and Schedule

• Travel is expected to be infrequent; up to 10% may be required for integrations, acquisitions, and team meetings.
• Occasional evening or weekend work is required for emergencies, system cutovers, and maintenance windows.

What We Offer

• Medical, dental, and vision insurance
• Paid holidays and sick days
• 401(k) plan with company match
• Tuition discounts for your children
• Professional development
• Education reimbursement and partnerships
• Employee referral bonus
• Remote work flexibility, with an office option for candidates who prefer a hybrid setting