IT Program Manager – Site Launch & Workplace Tech

Zipline; South San Francisco (CA); Hybrid; USD 150,000 - 190,000; Full time

Job summary

Zipline is seeking an IT Technical Program Manager (Senior IC) to own IT program delivery enabling new site openings, facility upgrades, and workplace technology across Zipline’s footprint. You’ll manage network, security, AV, endpoints, and support processes at scale with gates and handoffs to ensure launch readiness.

You will collaborate with Facilities, Real Estate, Security, and external vendors, drive vendor performance, and maintain runbooks and handoffs for smooth post-launch operations.

Qualifications

• 5+ years managing technical programs focused on IT infrastructure, workplace technology, site deployments, or distributed operations.
• Direct experience with enterprise networking, access control/physical security systems, AV/conferencing, endpoint provisioning (MDM), monitoring/alerting, or equivalent technical domains.
• Track record running go/no-go launch gates, readiness checklists, and operational handoffs with measurable outcomes.
• Proven ability to coordinate cross-functional roadmaps with Facilities/Construction/Real Estate and to account for procurement lead times.

Responsibilities

• Own end-to-end IT program delivery for office/site openings, relocations, facility upgrades, and workplace tech launches from intake through operational handoff and 90-day stability.
• Create and operate the IT intake, prioritization, capacity-planning, and portfolio cadence used by IT leadership to commit to timelines.
• Build and maintain project plans with clear owners, milestones, dependencies, SLAs, and risk mitigations.
• Coordinate cross-functionally with Facilities, Real Estate, Construction, Workplace, Security, Finance, People, Field Ops, and external vendors to align schedules and gates.
• Drive vendor scopes, SLA definitions, and vendor performance remediation; own acceptance criteria and KPIs.
• Ensure solutions are secure, documented, and instrumented for monitoring; establish runbooks and 30/60/90-day support plans.
• Run launch readiness reviews, post-launch retrospectives, and maintain logs and playbooks to scale future launches.
• Measure and report program outcomes like readiness gate success, remediation times, and SLA adherence.

Skills

IT program management

Cross-functional coordination

Vendor management

Launch gates & go/no-go

Security and IT infrastructure

Education

Bachelor’s degree or higher preferred

Tools

Jira

ServiceNow

Smartsheet

Job description

Zipline is seeking an IT Technical Program Manager (Senior IC) to own IT program delivery enabling new site openings, facility upgrades, and workplace technology across Zipline’s footprint. You’ll manage network, security, AV, endpoints, and support processes at scale with gates and handoffs to ensure launch readiness.

You will collaborate with Facilities, Real Estate, Security, and external vendors, drive vendor performance, and maintain runbooks and handoffs for smooth post-launch operations.