IT Program Manager

Southern Arkansas University; Rockville, Northern (MD, KY); Hybrid; USD 110,000 - 170,000; Full time

Job summary

Southern Arkansas University is seeking an IT Program Manager to lead operational oversight for major IT systems, information security, and IT contracts. You will guide development, integration and management of information systems used to conduct bureau functions and assess usability and performance.

You will identify opportunities to improve Bureau systems to support business processes and lead the development and implementation of policies to promote new information systems, coordinating with

Qualifications

• Basic IT-related experience demonstrating proficiency in IT management competencies.
• Attention to detail in performing work and accuracy in information handling.
• Customer service experience engaging with clients and stakeholders.
• Decision making with ability to act in uncertain situations to meet goals.
• Information management skills including gathering and organizing information.
• Strong interpersonal skills for effective collaboration.
• Effective oral communication and presentation abilities.
• Problem solving to identify and evaluate alternatives.
• Teamwork and collaboration across teams and functions.
• Technical competency to apply formal training and on-the-job experience to advise on technical issues.

Responsibilities

• Provide leadership and advising on operational oversight for major IT systems, information security, and IT acquisition contracts.
• Oversee development, integration and management of information systems supporting Bureau functions; evaluate usability and performance; recommend improvements.
• Identify opportunities to improve Bureau systems to support business processes.
• Lead development, review and implementation of policies to promote use of new information systems.

Skills

Attention to Detail

Customer Service

Decision Making

Information Management

Interpersonal Skills

Oral Communication

Problem Solving

Teamwork

Technical Competency

Job description

***This job will close when we have received 50 applications which may be sooner than the closing date.***

WHAT YOU'LL BE DOING DAY TO DAY

As an IT Program Manager, you will:

• Provide leadership and advising on operational oversight for the Bureau's large-scale IT systems, information security, and IT acquisition contracts.
• Oversee the development, integration and management of information systems used to conduct Bureau functions; evaluate the effectiveness and usability of those systems; and recommend improvements.
• Identify opportunities to improve Bureau systems to support business processes.
• Provide expert leadership in the development, review and implementation of policies and procedures to promote the use of new and innovative information systems.

Qualifications

WHAT WE ARE LOOKING FOR

Basic Qualifications: Applicants for the Information Technology Management series, 2210 at the GS-15 grade level must have Information Technology (IT) related experience which demonstrates proficiency in the following competencies:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
• Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Technical Competency - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

AND

Minimum Qualifications: You must have one year of specialized experience to perform successfully the duties of the position. To be creditable, specialized experience must have been equivalent to at least the GS-14 grade level in the Federal service performing ALL of the following:

• Leading enterprise-level IT programs or initiatives, including setting strategy, tracking budget, and implementing technology solutions to improve business processes, governance, and service delivery and/or customer experience.
• Overseeing and actively managing IT systems that support program data collection or grants management functions, including ensuring data integrity, system performance, and program reporting to inform decision making.
• Leading the modernization, integration, or optimization of large-scale or customer-facing IT systems, including applying emerging technologies and adopting industry standards to enhance efficiency and reduce manual processes.
• Advising senior leadership on IT strategy, policy, and compliance by translating complex business problems into IT system requirements, investigating vendor solutions, and collaborating with internal and external stakeholders to align technology initiatives with organizational mission and federal requirements.

Documenting experience: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE