IT Program Manager: eCommerce & Order Experience Lead

Research & Diagnostic Systems, Inc.; Minneapolis (MN); On-site; USD 100,800 - 165,600; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plans

Employee stock purchase plan

Flexible Spending Account

Tuition reimbursement

Paid parental leave

Job summary

Research & Diagnostic Systems, Inc. seeks a program lead to manage innovative commerce and ordering programs, focusing on both B2B and direct eCommerce strategies. The ideal candidate should possess significant experience in managing complex operational workflows in a fast-paced environment.

The role demands a proactive approach to solving customer issues, ensuring seamless integration across platforms, and driving program efficiencies across distributor channels. We offer a comprehensive benefits package including medical, dental, and a 401(k) plan.

Qualifications

• 10+ years in relevant experience for high school diploma holders.
• 8-10 years for associates and 5-8 for bachelor's degree holders.
• Experience in life sciences or regulated industries preferred.

Responsibilities

• Lead commerce and ordering program across multiple channels.
• Enrich product data and enhance content delivery mechanisms.
• Define multi-year roadmap aligned to business and customer goals.

Skills

B2B commerce management

Order management workflows

Cross-functional leadership

Analytical skills

Problem-solving

Communication skills

Technical translation

Customer-centric approach

Education

High School diploma with 10+ years experience

Associate degree with 8-10 years experience

Bachelor's degree with 5-8 years experience

Tools

ERP systems

CRM platforms

eCommerce platforms

Drupal Commerce

Salesforce

D365/AX

Job description

Research & Diagnostic Systems, Inc. seeks a program lead to manage innovative commerce and ordering programs, focusing on both B2B and direct eCommerce strategies. The ideal candidate should possess significant experience in managing complex operational workflows in a fast-paced environment.

The role demands a proactive approach to solving customer issues, ensuring seamless integration across platforms, and driving program efficiencies across distributor channels. We offer a comprehensive benefits package including medical, dental, and a 401(k) plan.