IT Program Manager

Mpower; Bethesda (MD); On-site; USD 120,000 - 180,000; Full time

Job summary

mPower in Bethesda, MD seeks an experienced IT Program Manager to lead and coordinate complex IT programs from planning through implementation. You will oversee scope, schedules, budgets, resources, risks, and deliverables to ensure alignment with client objectives and organizational goals.

The role requires 7+ years of IT project/program management, PMP certification, and proven federal contract experience.

Qualifications

• 7+ years of progressive IT project/program management experience.
• PMP certification required.
• Experience managing a Federal Government IT services contract.
• Demonstrated experience managing project schedules, budgets, resources, risks, and deliverables.
• Broad understanding of enterprise IT environments, including infrastructure, applications, cloud technologies, cybersecurity, and IT service management.
• Experience working with cross-functional technical and business teams.
• Strong leadership, communication, problem-solving, and stakeholder management skills.
• Experience with project management tools such as Microsoft Project, Jira, Azure DevOps, ServiceNow, or similar platforms.

Responsibilities

• Lead planning, execution, and delivery of multiple IT projects.
• Build and maintain relationships with Government customers, stakeholders, technical teams, and leadership.
• Anticipate customer needs and address program challenges to enhance service delivery.
• Develop and maintain project plans, schedules, budgets, milestones, and metrics.
• Manage scope, risks, issues, dependencies, and change requests.
• Coordinate activities across technical teams, business stakeholders, vendors, and leadership.
• Monitor program performance and provide status reports and executive briefings.
• Ensure projects are completed on time and within budget and standards.
• Lead project meetings, stakeholder discussions, and technical coordination.
• Mentor project managers, technical leads, and other resources.
• Support IT modernization, cloud initiatives, infrastructure upgrades, cybersecurity, and other projects.
• Ensure compliance with IT policies and PM standards.
• Identify opportunities to improve IT processes and efficiency.
• Manage vendor and contractor performance and deliverables.

Skills

Project leadership

Stakeholder management

Communication

Problem solving

Cross-functional team leadership

Project management

Education

Bachelor's degree in IT / CS / IS / related field

Tools

Microsoft Project

Jira

Azure DevOps

ServiceNow

Job description

mPower is looking for a well-rounded IT Program Manager to join our team. The IT Program Manager will be responsible for leading and coordinating complex IT programs and projects from planning through implementation. This role provides oversight of project scope, schedules, budgets, resources, risks, and deliverables while ensuring technology initiatives align with organizational and client objectives. The ideal candidate is an experienced IT leader with strong project management expertise, technical knowledge, and the ability to manage multiple priorities and cross-functional teams.

Responsibilities

• Lead the planning, execution, and delivery of multiple concurrent IT projects and initiatives.
• Build and maintain strong relationships with Government customers, stakeholders, technical teams, and corporate leadership.
• Anticipate customer needs, proactively address program challenges, and identify opportunities to enhance service delivery and mission outcomes.
• Develop and maintain project plans, schedules, budgets, milestones, and performance metrics.
• Manage project scope, risks, issues, dependencies, and change requests.
• Coordinate activities across technical teams, business stakeholders, vendors, and leadership.
• Monitor program performance and provide regular status reports, dashboards, and executive-level briefings.
• Ensure projects are completed on time, within budget, and in accordance with established requirements and quality standards.
• Lead project meetings, stakeholder discussions, and technical coordination activities.
• Manage and mentor project managers, technical leads, and other program resources as applicable.
• Support IT modernization, system implementations, cloud initiatives, infrastructure upgrades, cybersecurity, and other technology projects.
• Ensure compliance with organizational IT policies, security requirements, and project management standards.
• Identify opportunities to improve IT processes, service delivery, and operational efficiency.
• Manage vendor and contractor performance and ensure contractual deliverables are met.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Business, Project Management, or a related field.
• Project Management Professional (PMP) certification required.
• 7+ years of progressive experience managing IT projects or programs, including experience leading complex technical initiatives and cross-functional teams.
• Experience managing a Federal Government IT services contract.
• Demonstrated experience managing project schedules, budgets, resources, risks, and deliverables.
• Broad understanding of enterprise IT environments, including infrastructure, applications, cloud technologies, cybersecurity, and IT service management.
• Experience working with cross-functional technical and business teams.
• Strong leadership, communication, problem-solving, and stakeholder management skills.
• Experience with project management tools such as Microsoft Project, Jira, Azure DevOps, ServiceNow, or similar platforms.

Technical Skills & Certifications

• Knowledge of Agile, Scrum, Waterfall, and hybrid project management methodologies.
• Experience supporting IT modernization, infrastructure, or enterprise application initiatives.
• Experience developing executive-level reports, presentations, project dashboards, and performance metrics.
• CompTIA Security+
• CompTIA Network+ and/or A+
• ITIL Foundation or higher
• Certified ScrumMaster (CSM) or other Agile/Scrum certification

Equal Opportunity Statement

mPower, Inc. is an Equal Opportunity/Affirmative Action employer. Qualified applicants or employees will receive consideration for employment without regard to race, color, religion, ethnic or national origin, ancestry, age, sex, sexual orientation, gender identity, pregnancy (including childbirth or related condition), citizenship, familial status, mental or physical disability status, veteran status, genetic information, other non-disqualifying disability, or any other characteristic protected by law.