IT Program Manager

State of Louisiana; Baton Rouge (LA); On-site; USD 90,000 - 140,000; Full time

Job summary

Louisiana Economic Development in Baton Rouge seeks an IT Program Manager to oversee enterprise applications, technology-enabled operations, and statewide economic development programs. Youll provide strategic and technical leadership for application management, systems integration, and business analysis, coordinating with vendors and state partners.

The role establishes technology priorities, standards, and implementation strategies, leads software project managers, and serves as principal

Qualifications

• Seven years of experience in information technology.
• Six years of full-time work experience in any field plus five years of information technology.
• Associate's degree in information technology plus five years of information technology.
• A bachelor’s degree plus five years of information technology.
• A bachelor’s degree with 24 semester hours in an IT/CS/engineering/math/business analytics field plus four years of information technology.
• A master’s degree plus four years of information technology.
• EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
• NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Responsibilities

• Leads complex enterprise application implementations, modernization projects, systems integrations, and digital service initiatives from requirements gathering and solution design through testing, deployment, and post-implementation support.
• Establishes technology priorities, program goals, technical standards, implementation strategies, and project methodologies for enterprise applications and technology initiatives.
• Oversees the administration and continuous improvement of enterprise applications, including Salesforce, FastLane, SmallBiz, Veterans First, Monday.com, SharePoint, AI-enabled technologies, LaGov integrations, reporting platforms, and other agency business systems.
• Provides functional direction and technical guidance to Software Project Managers and other agency personnel involved in enterprise technology initiatives and coordinates priorities, resources, and project deliverables.
• Performs advanced business systems analysis to evaluate operational needs and workflows, develop functional and technical requirements, identify technology solutions, and recommend process and system improvements.
• Coordinates enterprise systems integration, data sharing, reporting, dashboards, business intelligence, and analytics supporting agency operations and executive decision-making.
• Coordinates vendors, consultants, and implementation partners, including scopes of work, technical deliverables, implementation schedules, and vendor performance.
• Serves as principal technical advisor to agency management regarding enterprise applications, technology strategies, technical risks, system performance, resource requirements, and modernization opportunities.

Skills

Enterprise IT leadership

Program management

Systems integration

Business systems analysis

Education

Associate's degree in information technology + 5 years IT

Bachelor’s degree + 5 years IT

Bachelor’s degree + 24 semester hours IT/CS/ENG/Math/Analytics + 4 years IT

Master’s degree + 4 years IT

Tools

Certification substitution (for education/experience)

Job description

This is a promotion opportunity for permanent classified employees of La Economic Development only.

The mission of Louisiana Economic Development is to cultivate jobs and economic opportunity for the people of Louisiana.

The IT Program Manager serves as Louisiana Economic Development's program manager for applications and technology-enabled business operations outside the scope of the Office of Technology Services. The position provides strategic and technical leadership for enterprise application management, systems integration, technology modernization, project management, and business systems analysis supporting statewide economic development programs and agency operations.

The position establishes technology priorities, standards, and implementation strategies; coordinates complex technology initiatives; provides functional direction to Software Project Managers and other agency personnel; and serves as the principal technical advisor to the Statewide Program Manager 2. The position also coordinates with business units, vendors, consultants, and governmental partners to ensure enterprise technology solutions effectively support agency operations and strategic objectives.

Qualifications

• Seven years of experience in information technology;
• Six years of full-time work experience in any field plus five years of experience in information technology;
• An associate's degree in information technology plus five years of experience in information technology;
• A bachelor’s degree plus five years of experience in information;
• A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology;
• A master’s degree plus four years of experience in information technology.
• EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
• NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• Leads complex enterprise application implementations, modernization projects, systems integrations, and digital service initiatives from requirements gathering and solution design through testing, deployment, and post-implementation support.
• Establishes technology priorities, program goals, technical standards, implementation strategies, and project methodologies for enterprise applications and technology initiatives.
• Oversees the administration and continuous improvement of enterprise applications, including Salesforce, FastLane, SmallBiz, Veterans First, Monday.com, SharePoint, AI-enabled technologies, LaGov integrations, reporting platforms, and other agency business systems.
• Provides functional direction and technical guidance to Software Project Managers and other agency personnel involved in enterprise technology initiatives and coordinates priorities, resources, and project deliverables.
• Performs advanced business systems analysis to evaluate operational needs and workflows, develop functional and technical requirements, identify technology solutions, and recommend process and system improvements.
• Coordinates enterprise systems integration, data sharing, reporting, dashboards, business intelligence, and analytics supporting agency operations and executive decision-making.
• Coordinates vendors, consultants, and implementation partners, including scopes of work, technical deliverables, implementation schedules, and vendor performance.
• Serves as principal technical advisor to agency management regarding enterprise applications, technology strategies, technical risks, system performance, resource requirements, and modernization opportunities.

Position-Specific Details

Appointment Type: Only Permanent Classified employees of La Economic Development will be considered

Louisiana Economic Development is a State as a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.