IT Program Manager

Nunez Community College; Baton Rouge (LA); On-site; USD 90,000 - 130,000; Full time

Job summary

Louisiana Economic Development seeks an IT Program Manager to lead enterprise applications initiatives, modernization projects, and cross-functional IT operations statewide.

The role requires strategic technical guidance, systems integration mastery, and collaboration with vendors, consultants, and agency teams to advance economic development programs.

Qualifications

• Seven years of information technology experience or equivalent combinations of education and experience.
• Experience with program management and enterprise applications.
• Strong knowledge of systems integration and reporting platforms.
• Ability to coordinate vendors, consultants, and project deliverables.

Responsibilities

• Leads complex enterprise application implementations and modernization projects from requirements through deployment and support.
• Establishes technology priorities, goals, standards, and methodologies for enterprise applications.
• Oversees administration and improvement of enterprise apps like Salesforce, SharePoint, and reporting platforms.
• Provides guidance to Software Project Managers and coordinates resources across initiatives.
• Performs advanced business systems analysis to define requirements and improvements.
• Coordinates integration, data sharing, dashboards, BI, and analytics for operations and decision-making.
• Manages vendor/consultant relationships, scopes of work, schedules, and performance.
• Acts as principal technical advisor on enterprise applications and modernization opportunities.

Skills

IT leadership

Enterprise applications

Project management

Business systems analysis

Vendor coordination

Education

Bachelor’s degree (IT/related)

Master’s degree (IT)

Associate’s degree in IT

Tools

Salesforce

SharePoint

Monday.com

AI-enabled technologies

Job description

This is a promotion opportunity for permanent classified employees of La Economic Development only.

The mission of Louisiana Economic Development is to cultivate jobs and economic opportunity for the people of Louisiana.

The IT Program Manager serves as Louisiana Economic Development's program manager for applications and technology-enabled business operations outside the scope of the Office of Technology Services. The position provides strategic and technical leadership for enterprise application management, systems integration, technology modernization, project management, and business systems analysis supporting statewide economic development programs and agency operations.

The position establishes technology priorities, standards, and implementation strategies; coordinates complex technology initiatives; provides functional direction to Software Project Managers and other agency personnel; and serves as the principal technical advisor to the Statewide Program Manager 2. The position also coordinates with business units, vendors, consultants, and governmental partners to ensure enterprise technology solutions effectively support agency operations and strategic objectives.

• Seven years of experience in information technology; OR
• Six years of full-time work experience in any field plus five years of experience in information technology; OR
• An associate's degree in information technology plus five years of experience in information technology; OR
• A bachelor’s degree plus five years of experience in information; OR
• A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology; OR
• A master’s degree plus four years of experience in information technology.

EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• Leads complex enterprise application implementations, modernization projects, systems integrations, and digital service initiatives from requirements gathering and solution design through testing, deployment, and post-implementation support.
• Establishes technology priorities, program goals, technical standards, implementation strategies, and project methodologies for enterprise applications and technology initiatives.
• Oversees the administration and continuous improvement of enterprise applications, including Salesforce, FastLane, SmallBiz, Veterans First, Monday.com, SharePoint, AI-enabled technologies, LaGov integrations, reporting platforms, and other agency business systems.
• Provides functional direction and technical guidance to Software Project Managers and other agency personnel involved in enterprise technology initiatives and coordinates priorities, resources, and project deliverables.
• Performs advanced business systems analysis to evaluate operational needs and workflows, develop functional and technical requirements, identify technology solutions, and recommend process and system improvements.
• Coordinates enterprise systems integration, data sharing, reporting, dashboards, business intelligence, and analytics supporting agency operations and executive decision-making.
• Coordinates vendors, consultants, and implementation partners, including scopes of work, technical deliverables, implementation schedules, and vendor performance.
• Serves as principal technical advisor to agency management regarding enterprise applications, technology strategies, technical risks, system performance, resource requirements, and modernization opportunities.

Position-Specific Details

Appointment Type:Only Permanent Classified employees of La Economic Development will be considered

Contact Information

If you have any questions, please contact:

Dawn Thibodeaux

Deputy Undersecretary

[e-mail]

Louisiana Economic Development is a State as a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.