IT PROFESSIONAL 2 - SYSTEMS ADMINISTRATION

State-of-Nevad; Nevada; On-site; USD 65,000 - 85,000; Full time

Job summary

Governor's Technology Office (GTO) seeks an IT Professional 2 to administer Microsoft 365 services, focusing on SharePoint, Teams, and OneDrive. The role supports tier-3 troubleshooting, acts as a liaison with Microsoft and agency staff, and manages permissions, sites, and data security.

The position also involves environment management, documentation, and ongoing security practices, with opportunities to work in Carson City or Las Vegas. A relevant degree and IT experience are required.

Qualifications

• Bachelor’s degree in computer science, MIS, or closely related field with two years of professional IT experience relevant to duties.
• Tenant-level administration experience in Microsoft 365 is required.
• Duties include end-user support, environment management, and securing data integrity.

Responsibilities

• Function as tier-three support by troubleshooting complex problems.
• Act as liaison between Microsoft and agency technical staff.
• Manage IT environment and user accounts/permissions.
• Oversee site management, data integrity, and security.
• Handle ticket management and escalation as needed.
• Serve as SharePoint, Teams, and OneDrive subject matter expert.

Skills

Microsoft 365 admin

SharePoint

Teams

OneDrive

Power Platform

Exchange

Troubleshooting

Vendor liaison

Education

Bachelor’s degree in Computer Science or closely related field

Job description

The Governor's Technology Office (GTO), Data as a Service team is seeking an IT Professional 2. This position will be located in Carson City or Las Vegas. The IT Professional 2 will serve as an administrator for Microsoft 365, specializing in the SharePoint, Teams, and OneDrive, but will also work with the Power Platform suite and Exchange. Responsibilities include to function as tier-three support by troubleshooting complex problems, acting as a liaison between Microsoft and agency technical staff, environment management, modernization, user accounts and permission management, site management, data integrity and security, ticket management, and will function as the SharePoint, Teams, and OneDrive subject matter expert

Information Technology (IT) Professionals analyze, develop, implement, maintain, and modify computer operations, systems, networks, databases, applications, and/or information security. Incumbents may perform duties in one or more IT specialization areas depending on the needs of the agency.Bachelor's degree from an accredited college or university in computer science, management information systems, or closely related field and two years of professional IT experience relevant to the duties of the position which may include computer operations, systems administration, network administration, database administration, applications analysis and development, and/or information security; OR two years of experience as an IT Professional I in Nevada State service; OR four years of relevant technical experience as an IT Technician IV or above in Nevada State service; OR an equivalent combination of education and experience as described above.

Additional Position Requirements

• Tenant-level administration experience in the Microsoft 365 is required

Conduct detailed alternative analyses and determine end-user requirements through consultation with end-users, technicians, vendors, management, and others.

Maintain documentation related to the assigned IT specialization’s architecture, operations, and other records of work activities as required.

Maintain current knowledge of technological trends and advancements in the IT field as well as security management practices, laws, policies, and ethics.

Participate in recommending and justifying resource allocations and expenditure decisions, tracking, and recording expenditures, preparing purchase requests, and writing technical requirements for grant proposals.

Perform related duties as assigned.

Under general supervision, incumbents perform journey level duties and may serve as a lead worker to lower-level IT staff as assigned. This is a supervisory level for the Computer Operations function.

This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level.

Systems Administration:

Detailed knowledge of: strengths and limitations of several general-purpose programming languages.

Working knowledge of: specific departmental information systems (select positions).

General knowledge of: principles of designing test procedures; principles, practices, and procedures required to design, analyze, and maintain software; principles, tools, and techniques as applied to writing and modifying programs; systems programming languages and techniques.

Ability to:make decisions and use independent judgment (independently choose appropriate action after reviewing alternatives); provide general technical consultation and training; recommend and implement systems change.

Skill in: interviewing users to identify needs; problem solving, analysis and synthesis; solving information systems problems; some positions may require skill in the use of LAN management software, audio generating equipment, data concentrators, front-end processors, data scopes and recorders, tone modulation test sets, and voice frequency (VF) monitoring equipment