IT PROFESSIONAL 2 - SYSTEMS ADMINISTRATION

State of Nevada (NV); Carson City (NV); On-site; USD 70,000 - 100,000; Full time

Job summary

The Governor's Technology Office (GTO), Data as a Service team seeks an IT Professional 2 to administer Microsoft 365, focusing on SharePoint, Teams and OneDrive, with Power Platform and Exchange duties in Carson City or Las Vegas.

The role provides tier-3 troubleshooting, liaison with Microsoft, environment management, user access and site administration, data security, ticketing, and SME duties for SharePoint/Teams/OneDrive; supervision of lower-level staff as needed.

Qualifications

• Bachelor's degree in computer science, MIS, or closely related field with two years of IT experience or equivalent combination.
• Experience with Microsoft 365 administration and related services.

Responsibilities

• Administer Microsoft 365 including SharePoint, Teams, and OneDrive.
• Provide tier-3 IT support and troubleshoot complex problems.
• Liaise between Microsoft and agency staff; manage environment and access control.
• Manage tickets, data integrity, and security; oversee site management and SME duties.

Skills

Tenant-level administration

Tier-3 support

Liaison with Microsoft

Security management

Education

Bachelor's degree in computer science or MIS

Tools

Microsoft 365

SharePoint

Teams

OneDrive

Power Platform

Exchange

Job description

The Governor's Technology Office (GTO), Data as a Service team is seeking an IT Professional 2. This position will be located in Carson City or Las Vegas. The IT Professional 2 will serve as an administrator for Microsoft 365, specializing in the SharePoint, Teams, and OneDrive, but will also work with the Power Platform suite and Exchange. Responsibilities include to function as tier-three support by troubleshooting complex problems, acting as a liaison between Microsoft and agency technical staff, environment management, modernization, user accounts and permission management, site management, data integrity and security, ticket management, and will function as the SharePoint, Teams, and OneDrive subject matter expert

Information Technology (IT) Professionals analyze, develop, implement, maintain, and modify computer operations, systems, networks, databases, applications, and/or information security. Incumbents may perform duties in one or more IT specialization areas depending on the needs of the agency.Bachelor's degree from an accredited college or university in computer science, management information systems, or closely related field and two years of professional IT experience relevant to the duties of the position which may include computer operations, systems administration, network administration, database administration, applications analysis and development, and/or information security; OR two years of experience as an IT Professional I in Nevada State service; OR four years of relevant technical experience as an IT Technician IV or above in Nevada State service; OR an equivalent combination of education and experience as described above

Additional Position Requirements

• Tenant-level administration experience in the Microsoft 365 is required

Conduct detailed alternative analyses and determine end-user requirements through consultation with end-users, technicians, vendors, management, and others

Maintain documentation related to the assigned IT specialization’s architecture, operations, and other records of work activities as required

Maintain current knowledge of technological trends and advancements in the IT field as well as security management practices, laws, policies, and ethics

Participate in recommending and justifying resource allocations and expenditure decisions, tracking, and recording expenditures, preparing purchase requests, and writing technical requirements for grant proposals

Perform related duties as assigned

Under general supervision, incumbents perform journey level duties and may serve as a lead worker to lower-level IT staff as assigned. This is a supervisory level for the Computer Operations function

This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level

Systems Administration:

Detailed knowledge of: strengths and limitations of several general-purpose programming languages

Working knowledge of: specific departmental information systems (select positions)

General knowledge of: principles of designing test procedures; principles, practices, and procedures required to design, analyze, and maintain software; principles, tools, and techniques as applied to writing and modifying programs; systems programming languages and techniques

Ability to: make decisions and use independent judgment (independently choose appropriate action after reviewing alternatives); provide general technical consultation and training; recommend and implement systems change

Skill in: interviewing users to identify needs; problem solving, analysis and synthesis; solving information systems problems; some positions may require skill in the use of LAN management software, audio generating equipment, data concentrators, front-end processors, data scopes and recorders, tone modulation test sets, and voice frequency (VF) monitoring equipment