IT Production Lead - Tech & AV Operations

SmartSource; Carrollton (TX); On-site; USD 48,000 - 62,000; Full time

Job summary

SmartSource currently has an opportunity for a professional and experienced individual to fill the role of Production Supervisor. You will plan and execute the preparation of rental equipment by deadlines, lead a small team, and coordinate with other departments.

Responsibilities include imaging and testing computers (PC & Mac), printers, IT equipment, and large displays; manage inventory, quality control, and warehouse operations to ensure on-time fulfillment.

Qualifications

• 3+ years of leadership experience required.
• Experience managing day-to-day activities for a small team of technicians.
• Experience installing, configuring, and maintaining IT network equipment.
• AV skills and experience are a plus.
• Must have a can-do attitude with strong customer service and communication skills.
• Detail-oriented, well-organized, and able to meet deadlines.
• Ability to manage stress in high-pressure situations.
• Desire to continually improve performance.
• Ability to work evenings and weekends as needed.

Responsibilities

• Planning and organizing production schedules.
• Supervising a team of direct reports and field techs in the production area.
• Assessing project and resource requirements.
• Enforce production procedures and quality control standards.
• Act as the technical lead for the branch.
• Review and verify technical requirements for client orders; pull equipment from stock; prep, test, and stage for fulfillment.
• Prepare and image computers for client orders.
• Manage and keep the servers and network in working order and up to date.
• Collaborate with the Image Management Team to create/store client images in a systematic manner.
• Keep the production area clean and organized daily.
• Fielding technical service calls from peers and clients.
• Work with Project Managers, Solutions Architects, and Field Technicians on proper order configuration and requirements.
• Ensure accurate recording of inventory transactions in ERP.
• Assist with developing quality control standards.
• Assist in training other members of technical staff.
• Maintain physical organization of IT product group stock in the warehouse.
• Support Operations Manager in day-to-day functions as directed.

Skills

Leadership

Team management

IT networking

Customer service

Communication

Attention to detail

AV skills

Stress management

Independent worker

Job description

SmartSource currently has an opportunity for a professional and experienced individual to fill the role of Production Supervisor. You will plan and execute the preparation of rental equipment by deadlines, lead a small team, and coordinate with other departments.

Responsibilities include imaging and testing computers (PC & Mac), printers, IT equipment, and large displays; manage inventory, quality control, and warehouse operations to ensure on-time fulfillment.