IT/AV Technical Specialist

SmartSource Website; Glendale Heights (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Dynamic work environment

Career development opportunities

Team collaboration

Job summary

SmartSource Website is seeking a Technical Specialist in Glendale Heights, IL to provide technical support for high-demand events. This role requires a minimum of 3 years of experience, with a strong background in AV and IT technologies. You'll be responsible for operating independently in specialized areas and executing technical support during events to ensure quality.

The ideal candidate is technically savvy, possesses strong problem-solving skills, and can travel regionally for events. Join SmartSource to take your career to the next level in a dynamic work environment!

Qualifications

• Minimum 3 years of experience in the event industry.
• Strong background in AV, IT, or LED Walls.
• Proficiency in configuring and troubleshooting hardware.
• Ability to work under pressure and independently.

Responsibilities

• Operate independently in specialized technical areas.
• Support sales with accurate proposals.
• Execute on-site technical support for events.
• Collaborate with Project Managers to align technical execution.
• Troubleshoot AV and IT-related issues during events.

Skills

Event Industry Experience

AV and IT Knowledge

Problem Solving

Communication Skills

Technical Savvy (MS Windows)

Education

Bachelor's degree

Tools

Computers and Printers

Job description

SmartSource, an ABCOM Technology Group company, has more than 35 years of experience serving clients' business technology needs in the events, staffing, legal, government, finance, education, entertainment, and meeting production industries. The company provides service throughout North America through its fully staffed and equipped offices in major metropolitan markets. SmartSource draws from its extensive inventory of IT, AV, and interactive technologies to deliver solutions as varied as computers for contract staff, office equipment for temporary spaces, or multi-story video walls for trade shows and events. The SmartSource team is passionate about leveraging its expertise to empower clients to excel.

SmartSource will afford you an exciting career opportunity. We offer a fast-paced and dynamic work environment. Most importantly, you will be provided the support and environment to excel and succeed with an industry leading company. If you are enthusiastic, highly motivated and looking for a great opportunity, we encourage you to apply today.

Job Summary

The Technical Specialist is a regionally assigned technical resource focused on high-demand event areas such as General Session Audio, General Session Video, and/or complex tradeshow booths including LED technology. This role ensures technical excellence and operational efficiency across regional events and serves as a developmental pathway toward Project Management.

Key Responsibilities

• Operate independently in a specialized technical area after completing internal certifications and field validation.
• Support the sales team by preparing accurate and technically sound proposals within their area of expertise.
• Provide on-site technical execution for events, ensuring quality and consistency across deliverables.
• Collaborate with Project Managers, Technical Leads, and fulfillment branches to align technical execution with event goals.
• Assist with event logistics including labor coordination, equipment packaging, rentals, and freight services.
• Troubleshoot and resolve AV and IT-related issues during setup and execution.
• Maintain open communication with Account Executives and Project Management staff.
• Occasionally fill other roles as needed, maintaining flexibility while prioritizing their core specialty.
• Contribute to regional KPIs including proposal turnaround, personnel utilization, customer satisfaction, and event profitability.
• Participate in cross-regional knowledge sharing and best practice alignment.

Requirements

Must Haves:

• Minimum 3 years of experience in the event industry, including hands-on project execution.
• Strong background in area of focus (AV, IT, LED Walls)
• Proficiency in configuring, networking, and troubleshooting computers, printers, and related hardware.
• Strong problem-solving skills and ability to thrive under pressure.
• Excellent interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Technically savvy with MS Windows, Outlook, Word, Excel, and cloud-based applications.
• Expect to travel regionally and occasionally support other regions (up to 70%) (Approx 20-25 events).

Nice to Haves:

• Bachelor’s degree.
• Management and/or AV Rental Industry experience.
• Specialized knowledge in AV applications, i.e. LED walls, Audio, Video, with appropriate certifications as appropriate.

Career Path

This role is designed as a stepping stone toward Project Management, offering exposure to proposal development, event execution, and cross-functional collaboration.

Equal Employment Opportunity Statement

SmartSource is an equal opportunity/affirmative action employer. SmartSource does not discriminate on the basis of race, color, religion, gender (including non-binary/third gender), transgender, gender identity or expression, sexual orientation or affectional preference, national origin, citizenship, age, disability, status as a protected veteran, military status, marital status, or status in any group or class protected by applicable federal, state, or local law. SmartSource makes reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act, Rehabilitation Act, and applicable state and local laws.