IT Product Manager

Nicklaus Children's Health System; Miami (FL); On-site; USD 120,000 - 160,000; Full time

Job summary

Nicklaus Children’s Health System is seeking an IT Product Manager to own the strategy, roadmap, and lifecycle of assigned IT products with a strong focus on patient experience and clinical outcomes. You will partner with leadership and cross-functional teams to discover needs, prioritize investments, define success metrics, and deliver new features.

This role requires collaboration with engineering, UX, analytics, and compliance.

Qualifications

• Bachelor's degree or 7 years related experience in IT/product fields.
• 4-7 years of product management experience for digital products or IT platforms.
• 3-5 years in regulated environments with security, privacy, and compliance considerations.

Responsibilities

• Defines product vision, strategy, and multi-quarter roadmap focused on patient outcomes.
• Conducts discovery with patients, clinicians, and operations to identify unmet needs.
• Translates strategy into a prioritized backlog with clear acceptance criteria.
• Partners with UX to define journeys, usability testing, and accessibility requirements.
• Collaborates with engineering on feasibility, debt, integrations, and performance needs.
• Defines KPIs/OKRs and analyzes usage to guide iteration and optimization.
• Coordinates go-to-market and enablement with marketing, training, and support teams.
• Facilitates planning and sprint ceremonies; removes blockers through stakeholder alignment.
• Ensures security, privacy, regulatory, and governance standards are met; partners with compliance.
• Manages vendor relationships and advocates for product enhancements.
• Reports progress and investment recommendations to leadership.

Skills

CSPO

PMI-ACP

SAFe POPM

Product strategy

User-centered design

Analytics & KPIs

APIs & integrations

Education

Bachelor's degree in CS/IS/Engineering/Business/Healthcare

7 years related experience

Job description

Job Summary

The IT Product Manager owns the strategy, roadmap, and lifecycle for assigned I.T. products and systems with a strong focus on patient experience and clinical/operational outcomes. Partners with leadership and cross-functional teams (engineering, design, analytics, operations, compliance, and marketing/communications) to discover needs, prioritize investment, define success metrics, and deliver new features and improvements. Uses qualitative feedback and quantitative usage statistics to guide decision-making, measure adoption, and continuously optimize performance, reliability, usability, and value delivered to patients and end users.

Description

The IT Product Manager owns the strategy, roadmap, and lifecycle for assigned I.T. products and systems with a strong focus on patient experience and clinical/operational outcomes. Partners with leadership and cross-functional teams (engineering, design, analytics, operations, compliance, and marketing/communications) to discover needs, prioritize investment, define success metrics, and deliver new features and improvements. Uses qualitative feedback and quantitative usage statistics to guide decision-making, measure adoption, and continuously optimize performance, reliability, usability, and value delivered to patients and end users.

Job Specific Duties

• Defines and maintains product vision, strategy, and multi-quarter roadmap for assigned I.T. products and systems, centering patient experience and measurable outcomes.
• Conducts discovery with patients, caregivers, clinicians, and operations to understand problems, validate opportunities, and identify unmet needs.
• Translates strategy into a prioritized backlog (epics/stories) with clear acceptance criteria, dependencies, and release plans.
• Partners with UX to define journeys, prototypes, usability testing, and accessibility requirements; ensure solutions are intuitive and inclusive.
• Collaborates with engineering and architecture on feasibility, tradeoffs, technical debt, integrations, and performance/reliability requirements.
• Defines success metrics (KPIs/OKRs) and analyzes usage statistics, conversion/adoption, and user feedback to guide iteration and optimization.
• Coordinates go-to-market/change management with marketing/communications, training, support, and operations; crafts clear release notes and enablement materials.
• Facilitates cross-functional rituals (planning, grooming, sprint reviews) and removes blockers through proactive stakeholder alignment.
• Ensures product decisions and releases adhere to security, privacy, regulatory, and governance standards; partners with compliance and security teams as needed.
• Manages vendor relationships when applicable (contracts, roadmaps, SLAs) and advocates for enhancements aligned with organizational priorities.
• Reports roadmap progress, risks, and outcomes to leadership; recommends investment decisions based on impact, effort, and strategic fit.

Qualifications

Minimum Job Requirements

• Bachelor's Degree in Computer Science, Information Systems, Engineering, Business, Healthcare Administration, or related field (OR) 7 years of related experience
• 4-7 years of product management experience for digital products, enterprise applications, or I.T. platforms
• 3-5 years working in regulated environments (healthcare preferred) with security, privacy, and compliance considerations

Knowledge, Skills, And Abilities

• Master's degree in Computer Science, Information Systems, Engineering, Business, Healthcare Administration, or related field preferred.
• Certified Scrum Product Owner (CSPO) or equivalent preferred; demonstrates agile product management competency.
• PMP/PMI-ACP/ SAFe POPM (or similar) preferred to support delivery planning and cross-team execution.
• Demonstrated ability to define product strategy and translate vision into an actionable roadmap and prioritized backlog.
• Strong user-centered design mindset; ability to incorporate patient, caregiver, and clinician feedback into requirements.
• Experience with analytics and experimentation: defining KPIs, usage funnels, adoption metrics, and success criteria.
• Ability to write clear user stories, acceptance criteria, and release notes; comfort with ambiguity and iterative delivery.
• Proficiency collaborating with engineering, UX, and data teams; working knowledge of APIs, integrations, and system constraints.
• Strong stakeholder management and executive communication; able to align diverse priorities to a shared plan.
• Knowledge of healthcare workflows and digital patient experience (portals, scheduling, check-in, messaging, telehealth) preferred.
• Understanding of privacy/security concepts (HIPAA), accessibility (WCAG), and change management in clinical settings

Job

Information Technology

Department

ENTERPRISE BUS INTELLIGENCE-1000-921906

Job Status

Professional