IT Product Manager

MMD Services, Inc; Chicago (IL); Hybrid; USD 90,000 - 130,000; Full time

Job summary

MMD Services Inc. is hiring a hands-on Product Manager to bridge business departments with our internal development team in Chicago. This strategic role focuses on identifying opportunities, shaping initiatives, writing specifications, and guiding work through releases.

You will partner with assigned departments, translate needs into actionable tickets, and own key metrics, dashboards, and automated checks to ensure healthy deployments.

Qualifications

• Strong strategic thinking and high-level judgment; break complex problems into parts.
• Proven ability to translate business needs into clear specs for engineers.
• Experience partnering with software teams and leading cross-functional work.

Responsibilities

• Learn each department's goals, processes, and data; challenge proposals before decisions.
• Identify automation opportunities, retire redundant systems, and frame success.
• Translate needs into specifications and tickets; break work into deliverables.
• Coordinate departments, design changes, and manage vendor integrations from evaluation to launch.
• Test in development/staging, plan releases, and build dashboards with automated checks and alerts.
• Define and track metrics; tell a data-driven story to leadership about progress and risks.
• Support junior teammates with analysis and contribute to internal tools and standards.

Skills

Strategic thinking

Data-driven

Excel

Requirements writing

Cross-functional leadership

Vendor integration

Stakeholder communication

Job description

Our client is a well-established financial services organization experiencing rapid growth. They are committed to delivering innovative, customer-centric solutions while maintaining a strong focus on operational excellence and technology advancement. With an expanding national footprint, the company offers a dynamic environment where talented professionals can contribute to meaningful transformation and long-term success.

We're hiring a hands-on Product Manager to link its business departments with an established internal development team.

This is a strategic role rather than a coordination role: you will partner with assigned departments to uncover opportunities, shape them into well-defined initiatives, write the specifications, dig into the data, and guide the work through a verified, monitored release.

This role requires 2 days onsite at the downtown Chicago, IL office.

Position Summary:

• Learn each assigned department's goals, processes, and data, and act as a sounding board by challenging proposals and raising concerns before decisions are finalized.
• Proactively identify opportunities, such as manual work to automate, redundant systems to retire, or untracked metrics, and frame them with a clear problem, outcome, and success measure.
• Translate business needs into specifications and tickets any engineer can pick up; break large projects into independently deliverable pieces and keep backlogs and roadmaps current.
• Coordinate the departments a project depends on, including design and launch of regulated changes, and own vendor and third-party integrations from evaluation through launch.
• Test in development and staging, plan releases, confirm results, and build the dashboards, automated checks, and alerts that keep releases healthy.
• Define and track key metrics, use data to tell a clear story, and keep leadership informed on progress, risks, and quarterly planning.
• Support junior teammates with analysis and query work, and contribute to team standards, templates, and internal tools.

Professional Experience:

• Strong strategic thinking and high-level judgment, with an engineering-style ability to break complex, ambiguous problems into their component parts.
• Strong reasoning skills and comfort working with abstract concepts.
• Proficiency in Excel and the ability to use data to build a narrative and inform decisions.
• Experience working closely with software development teams, including technical design and writing specifications engineers can build from.
• Clear communication with both business leaders and engineers, and the ability to lead cross-functional work without formal authority.
• A track record of owning work through completion in fast-moving environments, along with natural curiosity and a strong work ethic.

MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws.