IT Process Engineer

The Ohio State University; Rincon (NM); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Retirement plan options

Health insurance (dental, vision, and

Paid vacation and sick leave

Disability and parental leave

Public Service Loan Forgiveness

And much more!

Job summary

The Ohio State University is seeking an IT Process Engineer to lead IT service management initiatives across the Medical Center, aligning processes with ITIL and overseeing CMDB governance, service mapping, and ITAM.

You will partner with clinical and IT leaders to implement change, incident, problem, and release management, driving governance, data integrity, and continuous improvement. This senior role requires strategic vision and cross-functional collaboration.

Qualifications

• Degree in Computer Science or related field with four years of experience providing Tier I–III IT support within operations.
• Strong understanding of IT infrastructure management, including Change, Configuration, and Problem Management.

Responsibilities

• Contributes to the strategic vision and serves as a senior technical leader in IT service management processes aligned to ITIL.
• Leads and delivers medium- to large-scale strategic initiatives with significant scope, risk, and organizational impact.
• Provides strategic direction to leaders, peers, and team members, ensuring alignment of IT service management with evolving business needs.
• Acts as a SME in IT service management strategies, policies, and methodologies, with emphasis on CMDB governance, service mapping, and IT asset lifecycle management.

Skills

ITIL expertise

ITSM

CMDB governance

Change management

Problem management

Education

Bachelor's degree in Computer Science or related field

Tools

CMDB software

ITIL tools

Job description

Job Title:

IT Process Engineer

Department:

Health System Shared Services | Information Technology Administration

Job Description

Contributes to the strategic vision and serves as a senior technical leader in the planning, design, development, implementation, maintenance, and continuous improvement of IT service management processes aligned to the Information Technology Infrastructure Library (ITIL) framework. Core process ownership includes, but is not limited to, Incident, Problem, Change, Release, Service Level, Knowledge, Configuration Management (CMDB), and IT Asset Management (ITAM).

This role is responsible for advancing the maturity, governance, and integration of configuration management and asset management practices, ensuring accurate service mapping, asset lifecycle visibility, and data integrity to support operational excellence, compliance, and risk mitigation across the Medical Center.

Leads and delivers medium- to large-scale strategic initiatives with significant scope, risk, and organizational impact. Facilitates cross-functional efforts to evaluate, design, and implement new and existing tools, processes, and workflows that enhance IT service delivery and process management capabilities.

Provides strategic direction and thought leadership to leaders, peers, and team members, ensuring alignment of IT service management processes with evolving business needs, clinical priorities, and technology opportunities. Recognized as a subject matter expert and trusted advisor, this role is frequently engaged to resolve complex system and process challenges and drive continuous improvement.

Acts as a subject matter expert in IT service management strategies, policies, procedures, and methodologies, with a particular emphasis on CMDB governance, service mapping, and IT asset lifecycle management. Performs key leadership roles including Problem Manager, Change Manager, and Process Architect.

Minimum Qualifications

Degree in Computer Science or a related field, with four years of experience providing Tier I–III IT support within operations. Demonstrates a strong understanding of IT infrastructure management, including Change, Configuration, and Problem Management.

Additional Information:

Our Comprehensive Employee Benefits Include:

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• And much more!

Location:

Ackerman Rd, 640 (2432)

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift

_ Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. _

The university is an equal opportunity employer, including veterans and disability.