IT Problem Manager

Stifel; Cortez (MN, CO); On-site; USD 70,000 - 110,000; Full time

Job summary

Join a forward-thinking firm as an IT Problem Manager, where you will lead the Problem Management practice and collaborate with IT teams to enhance service quality. This role offers the chance to influence IT operations and drive improvements across the organization. With a commitment to innovation and a supportive culture, you will thrive in a dynamic environment that values your contributions. If you are passionate about problem-solving and making a difference in IT services, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Care

401k

Wellness Initiatives

Life Insurance

Paid Time Off

Qualifications

• 5+ years in IT Operations or Management required.
• Experience in Incident and Problem Management practices.

Responsibilities

• Lead Post-Mortem meetings and manage high-priority incidents.
• Develop and maintain Problem Management documentation.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Organizational Skills

Decision-Making Skills

Education

Bachelor's degree in Computer Science

Equivalent experience in related field

Tools

ITIL

AWS

Job description

Why Stifel

Stifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole.

Let’s talk about how you can find your place here at Stifel,where success meets success.

What You'll Be Doing

The IT Problem Manager is responsible for Stifel's Problem Management practice. They will set direction for the practice and evangelize it across the organization. They will work closely with IT teams and stakeholders to identify, analyze, and resolve problems, ensuring minimal disruption to business operations. They will also aid in implementing preventive measures and develop strategies to improve IT systems and processes, ultimately enhancing overall IT service quality and reliability.

What We're Looking For

• Coordinate and lead effective Post-Mortem meetings with internal teams and vendors.
• Collaborate with Incident Management teams to ensure proper handling and documentation of events.
• Responsible for effective management of high-priority incidents.
• Review incident records to identify problem patterns.
• Develop and maintain Problem Management documentation and training.
• Represent the Problem Management practice in audits, tests, and other activities requiring representation.
• Ensure clear and professional communication of findings and actions.
• KPI Metric development and regular reporting.
• Stakeholder communication and coordination.
• Participate in vendor service review meetings.
• Other responsibilities as assigned.

What You'll Bring

• Excellent verbal and written communication skills.
• Ability to communicate with and influence a diverse audience.
• Ability to organize and prioritize under stressful situations to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to deal with ambiguity and make timely decisions based on known facts.
• Ability to effectively communicate technical issues, risks, and impact to non-technical and executive audiences.

Education & Experience

• Minimum Required: Bachelor's degree in computer science, engineering, related field, or equivalent experience.
• Minimum Required: 5+ years of experience in IT Operations, Support, or Management.
• Experience leading and managing teams is preferred.
• Financial Industry experience is preferred.
• Experience with IT infrastructure and services, Incident and Problem Management practices, and managing tickets and queues.
• Data analysis and report development experience.
• Business Continuity or Disaster Recovery experience.

Systems & Technology

• ITIL, AWS, or other technical, cybersecurity, or business certifications.

About Stifel

Stifel is more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients’ money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.

While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more.

At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.

Stifel is an Equal Opportunity Employer.