Manager Store Systems

HMSHost; Bethesda (MD); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k) retirement plan

Tuition reimbursement

Employee assistance program

Training and career growth opportunities

Referral program

Job summary

HMSHost in Bethesda, MD, is hiring a Manager, Store Systems to implement solutions for customer-facing systems. This position involves managing IT teams, overseeing project deployments, and collaborating with various departments for system integrations. Candidates should have over 5 years of experience in IT, including 2 years of leadership, along with knowledge of VMWare and Azure. The role offers a dynamic work environment and growth opportunities.

Qualifications

• 5+ years of experience in IT systems implementation.
• 2 years of experience supervising a team of IT professionals.
• 3-5 years of experience in the Hospitality, F&B or Retail industry.

Responsibilities

• Manage implementation of solutions and projects from conception to deployment.
• Oversee maintenance to ensure stability and availability of systems.
• Develop effective solutions for customer-facing systems.

Skills

Leadership

Technical supervision

Project management

Resource management

System architecture

Business acumen

Education

Bachelor’s degree in a related field

Tools

VMWare

Azure

C#

Job description

Benefits

With a career at HMSHost, you really benefit!

• Health, dental and vision insurance
• 401(k) retirement plan with company match
• Company paid life insurance
• Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

Benefits may vary by position so ask your recruiter for details.

Purpose

The Manager, Store Systems is responsible for ensuring the successful implementation of solutions and projects from conception through deployment in support of customer facing systems and strategies. This position is responsible for managing and prioritizing workloads of the Store Systems teams and developing effective solutions for customers.

Essential Functions

• Manages associates, consultants, and third-party vendors to ensure solutions, new store opening business initiatives, and projects are successfully implemented from conception through deployment and within budget; facilitates the development of end-to-end solutions to meet agreed business requirements.
• Directs maintenance efforts to ensure stability and availability of systems for users requiring a focus on resource management, project management and quality control.
• Develops reliable metrics for customer facing systems while ensuring strategic capacity planning; collaborates with various departments for critical store system integrations.
• Manages the operation of back‑office services, including 2‑ and 3‑store systems related support.
• Partners with IS Security to identify and eliminate security vulnerabilities according to company policies/standards and PCI requirements.
• Directs implementation of software and interface upgrades.
• Conducts analysis of business and technical requirements to recommend technology solutions for current and future growth; assists with the ongoing development of the roadmap.
• Establishes close working relationships with other departments and vendors to create clear, executable plans; responds to changing priorities and escalating issues where appropriate, keeping all parties abreast of developments and decisions in a timely fashion.
• Analyzes, designs, develops, deploys, and leads a time‑phased resolution plan when IT‑based issues arise; represents technical change through the corporate governance processes that track and permit project progress.
• Ensures that the technical designs deliver the most effective customer experience; implements new technologies in unique and innovative ways.
• Develops custom scripts, tools and programs in support of the desired operational outcome.

Reporting Relationship

The Manager, Store Systems reports to the Director of Store Systems.

Minimum Qualifications, Knowledge, Skills, and Work Environment

• Education and Experience: The combination of education and professional experience must exceed 5 years:
  1. In a leadership role: Requires 2 years of experience supervising a team of IT professionals engaged in executing systems implementation.
  2. In a technical role: Requires 5 years of experience as a solution architect engaged in developing and delivering systems solutions and implementation; must have 2 years of experience working with VMWare systems.
     1. A bachelor’s degree in a program related to the functional area can count for 3 of the 5‑year requirement.
• In the industry: 3–5 years of Hospitality, F&B and/or Retail experience.
• Specialized Training:
  1. Training that leads to an in‑depth understanding of IT systems implementation.
  2. Certification in a leading object‑oriented language such as C# is a plus.
• Specialized Skillset/Competencies/Traits:
  1. Familiarity with Azure and/or other cloud platforms.
  2. Demonstrated experience with domain design, creating design documentation, and artifact creations preferred.
  3. Business acumen and the mindset required to understand the long‑term implications of IT system implementation planning and to advance the organization’s goals.
  4. Demonstrated history of understanding the needs of the business, stakeholders, the employee population and individual circumstances.
  5. Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals.
• Location: This role is based at the North America Support Center in Bethesda, MD.

Equal Employment Opportunity

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti‑discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).