Manager Store Systems

Avolta AG; Bethesda (MD); On-site; USD 110,000 - 133,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401(k) retirement plan with company-m​

Employee assistance program

Training and exciting career growth

Referral program – refer a friend and

Job summary

Avolta is seeking a Manager for Store Systems in Bethesda to lead a team of IT professionals, consultants, and vendors to implement store systems from conception to deployment.

The role focuses on managing workloads, ensuring system stability, and delivering end-to-end solutions aligned with business goals, PCI security standards, and future growth plans. Candidates should have 5+ years in IT solutions architecture and 2+ years in leadership within hospitality or retail settings.

Qualifications

• The combination of education and professional experience must exceed 5 years.
• 2+ years in a leadership role supervising IT professionals delivering implementations.
• 5 years as a solution architect delivering systems solutions; 2 years with VMware.
• 3-5 years of Hospitality, F&B and/or Retail experience.

Responsibilities

• Manages associates, consultants, and vendors to deploy store systems from conception through deployment and within budget.
• Directs maintenance to ensure stability and availability of systems for users.
• Develops metrics for customer-facing systems and collaborates with departments for integrations.
• Manages back-office services related to 2 and 3 store systems support.
• Partners with IS Security to address vulnerabilities per PCI requirements.
• Directs software and interface upgrades.
• Conducts analysis of requirements to recommend technology solutions and roadmap.
• Establishes relationships with departments and vendors to execute plans.
• Analyzes and leads time-phased resolution plans for IT issues.
• Ensures designs deliver optimal customer experience and deploys new technologies.
• Develops custom scripts/tools supporting operational outcomes.

Skills

Leadership

Solution architecture

VMware

Azure

Cloud platforms

Stakeholder management

Business acumen

Education

Bachelor's degree in IT or related field

Tools

VMware

Azure

C#

Job description

Select how often (in days) to receive an alert:

With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• *401(k) retirement plan with company match
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Airport Location:Corporate Systems
Advertised Compensation:$109,800.00to $133,100.00

Purpose:

The Manager, Store Systems is responsible for ensuring the successful implementation of solutions and projects from conception through deployment in support of customer facing systems and strategies. This position is responsible for managing and prioritizing workloads of the Store Systems teams and developing effective solutions for customers.

Essential Functions:

• Manages associates, consultants, and third-party vendors to ensure solutions, new store opening business initiatives, and projects are successfully implemented from conception through deployment and within budget; facilitates the development of end-to-end solutions to meet agreed business requirements
• Directs maintenance efforts to ensure stability and availability of systems for users requiring a focus on resource management, project management and quality control
• Develops reliable metrics for customer facing systems while ensuring strategic capacity planning; collaborates with various departments for critical store system integrations
• Manages the operation of back-office services, including 2 and 3 store systems related support
• Partners with IS Security to identify and eliminate security vulnerabilities according to company policies/standards and PCI requirements
• Directs implementation of software and interface upgrades
• Conducts analysis of business and technical requirements to recommend technology solutions for current and future growth; assists with the ongoing development of the roadmap
• Establishes close working relationships with other departments and vendors to establish clear, executable plans to continue to provide associates with technical solutions; responds to changing priorities and escalating issues where appropriate, keeping all interested parties abreast of developments and decisions in a timely fashion
• Analyzes, designs, develops, deploys, and leads a time-phased resolution plan when IT based issues arise; represents technical change through the corporate governance processes that track and permit project progress
• Ensures that the technical designs deliver the most effective customer experience; implements new technologies in unique and innovative ways
• Develops custom scripts, tools, and programs in the support of the desired Operational outcome

Reporting Relationship:

The Manager, Store Systems reports to the Director of Store Systems

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Education and Experience: The combination of education and professional experience must exceed 5 years:
• In a leadership role: Requires 2 years of experience supervising a team of IT professionals engaged in executing systems implementation
• In a technical role: Requires 5 years of experience as a solution architect engaged in developing and delivering systems solutions and implementation; must have 2 years of experience working with VMWare systems
• A bachelor’s degree in a program related to the functional area can count for 3 of the 5-year requirement
• In the industry: 3-5 years of Hospitality, F&B and/or Retail experience
• Specialized Training:
• Training that leads to an in-depth understanding of IT systems implementation
• Certification in a leading object-oriented language such as C# is a plus
• Familiarity with Azure and/or other cloud platforms
• Demonstrated experience with domain design, creating design documentation, and artifact creations preferred
• Business acumenand also has themindsetrequired to understand the long-term implications of ITT systems implementation planning and to advance the organization’s goals
• Demonstrated history ofunderstanding the needs of the business,stakeholders, the employee population and individual circumstances
• Demonstrated history ofcreating and maintaining positive work environmentsthroughcoaching, developing, and leading teamsto achieve common goals
• Location: This role is based at the North America Support Center in Bethesda, MD

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws andregulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members withoutregard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).