IT Performance Mgr 1

otsi-global; Overland Park (KS); On-site; USD 75,000 - 95,000; Full time

Job summary

otsi-global is looking for an IT Performance Manager based in Overland Park, KS. The role involves establishing strong relationships with clients, collaborating with various teams, and supporting onboarding processes.

The ideal candidate should possess excellent communication skills, a positive attitude, and 4+ years of IT experience, with a focus on enhancing employee experience and improving processes.

Qualifications

• 4+ years related experience in an IT or administrative support role.
• Detail-oriented with the ability to handle multiple projects simultaneously.
• Willingness to participate in occasional travel.

Responsibilities

• Establish and maintain strong relationships with internal clients.
• Collaborate with teams to ensure alignment of business needs.
• Support new hire and onboarding processes.

Skills

Customer service attitude

Communication skills

Problem-solving skills

ServiceNow experience

IT connectivity familiarity

Education

High school diploma or GED

Tools

ServiceNow

Job description

Object Technology Solutions, Inc (OTSI) has an immediate opening for an IT Performance Manager in Overland Park, KS (Onsite).

Major Responsibilities

• Establish and maintain strong working relationships with internal clients throughout the organization
• Collaborate closely with the Digital and Information Technology teams, and other relevant departments to ensure alignment of business needs and ensure superior and comprehensive employee experience
• Assist with new hire and onboarding processes
• Support the IT Software renewal and approval processes
• Act as point of escalation for requests and incidents for business sectors, ensuring issues are resolved quickly and effectively
• Provide assistance and training for IT tools, equipment and systems
• Lead and contribute to process improvement initiatives, identifying opportunities to increase efficiency and service quality
• Assess the needs of Black & Veatch professionals and provide recommendations for service delivery improvements
• Assist the Audio-Visual team with Microsoft TEAMS support
• Assist with special projects within the department and team

Skills and Abilities Required

• The ideal candidate will be self-motivated with a positive customer service attitude with a focus on a positive employee experience
• Excellent communication skills, with an ability to listen effectively, comprehend internal client needs, explain technical details in user-friendly language, and employ a proactive approach to problem-solving
• The ideal candidate will be detail-oriented with exceptional problem-solving skills, and the ability to handle multiple projects simultaneously
• 4+ years related experience in an IT or administrative support role
• Must be generally familiar with IT connectivity, systems and hardware
• Will to participate in occasional travel
• Hands‑on experience with ServiceNow
• History of successful process improvement implementations is a plus
• Must be able to work both independently or with a group
• Occasional overtime and weekend work may be required
• Working knowledge of desktop IT systems

Qualifications and Experience

• Must have minimum HS diploma or GED