Partner Success Manager

IT Management Corp. dba 101 VOICE; Santa Clara (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

IT Management Corporation (ITMC) seeks a Partner Success Manager to build and grow our channel partner ecosystem. This role owns relationships with resellers, VARs, and technology partners, enabling them to sell, deploy, and support ITMC and 101VOICE solutions effectively.

The ideal candidate understands how revenue moves through a channel, coordinates cross-functionally to deliver enablement, and drives partner engagement and co-sell opportunities.

Qualifications

• 3-5 years of experience in channel sales, partner management, or partner success within a VAR, MSP, UCaaS, networking, cybersecurity, or technology solutions environment.
• Demonstrated track record of managing a portfolio of reseller or technology partners and driving partner-sourced revenue.
• Experience supporting or selling into public sector, government, or education (SLED) markets preferred.

Responsibilities

• Partner Relationship Management: serve as the primary contact for a portfolio of channel partners, build trust with partner sales leads, technical teams, and executives; conduct regular business reviews; monitor engagement and address risks; coordinate with internal teams to resolve issues.

Skills

Channel sales

Partner management

CRM experience

Relationship building

SLED experience

Tools

HubSpot

Salesforce

Job description

IT Management Corporation (ITMC) is a technology solutions provider specializing in networking, communications, cloud, cybersecurity, and managed services. Since 2009, we have helped organizations modernize their technology environments, with a strong focus on State, Local Government, and Education (SLED) customers.

By combining deep technical expertise with a customer‑first approach, ITMC delivers scalable, secure, and innovative solutions that help organizations improve performance, strengthen security, and achieve their business objectives.

Learn more at ITMC.net.

Job Description

ITMC is seeking a Partner Success Manager (PSM) to build and grow our channel partner ecosystem. This role owns the relationships with resellers, value‑added resellers (VARs), and technology partners, enabling them to sell, deploy, and support ITMC and 101VOICE solutions effectively.

The ideal candidate understands how revenue moves through a channel, knows what partners need to succeed, and can work cross‑functionally to deliver it. This is a strategic and operational role: part relationship manager, part enablement lead, part revenue driver.

Partner Relationship Management

• Serve as the primary point of contact for a portfolio of channel partners, building trust with partner sales leads, technical teams, and executive stakeholders.
• Conduct regular business reviews with partners to assess pipeline health, address blockers, and align on shared goals.
• Monitor partner engagement and proactively address risks before they affect co‑sell revenue or renewals.
• Act as the voice of the partner internally, coordinating with sales, engineering, operations, and leadership to resolve issues and remove friction.

Partner Enablement & Growth

• Onboard new partners and run structured enablement programs covering ITMC and 101VOICE solutions, SLED market dynamics, and sales best practices.
• Identify opportunities to deepen partner relationships through co‑sell motions, joint account planning, and expanded solution scope.
• Develop and maintain partner‑facing resources including training materials, playbooks, and competitive positioning guides.
• Track partner‑sourced and partner‑influenced pipeline, and work with partners to advance deals through close.

Cross‑Functional Collaboration

• Coordinate with sales, engineering, and project management to ensure smooth hand‑offs on partner‑driven deals and deployments.
• Support partner registrations, deal registration management, and vendor alliance activities.
• Maintain accurate partner records, engagement logs, and pipeline data in the CRM.
• Share partner feedback and market intelligence to improve ITMC's channel program and product offerings.

Qualifications

• 3-5 years of experience in channel sales, partner management, or partner success within a VAR, MSP, UCaaS, networking, cybersecurity, or technology solutions environment.
• Demonstrated track record of managing a portfolio of reseller or technology partners and driving partner‑sourced revenue.
• Experience supporting or selling into public sector, government, or education (SLED) markets preferred.
• Familiarity with networking, cloud, cybersecurity, unified communications as a service (UCaaS), or managed services solutions.
• Strong relationship‑building, facilitation, and executive‑level communication skills.
• Experience managing partner pipelines in a CRM platform such as HubSpot or Salesforce.
• Organized, self‑directed, and comfortable managing multiple partner relationships and priorities simultaneously.

Core Competencies

• Partner-first mindset with the business acumen to connect partner activity to revenue outcomes.
• Ability to build credibility quickly with partner sales and technical teams.
• Skilled at enablement; able to translate complex solutions into training and tools that partners will actually use.
• Collaborative by default, with strong follow‑through and accountability across internal and external teams.
• Adaptable in a fast‑paced environment where the channel program is still being built.

Additional Information

Why Join ITMC?

• Growing technology company with a strong reputation in the SLED market.
• Work alongside experienced technology, sales, and engineering professionals.
• Competitive compensation and performance‑based incentives.
• Opportunities for professional growth and career advancement.

All information is kept confidential per EEO guidelines.