IT & Operational Technology (OT) Field Technician

Vopak; Los Angeles (CA); Hybrid; USD 78,000 - 90,000; Full time

Benefits offered by this job

Medical / Dental / Vision Insurance

401(k) Savings Plan

Paid Holidays

Paid Time Off

Job summary

Vopak is looking for a proactive IT/OT Field Technician to support IT modernization and maintain critical OT systems across West Coast terminals. You will ensure uptime, work under senior leaders, and gain expertise across corporate IT and industrial environments.

This hybrid role requires hands-on troubleshooting of hardware, software, networks, and AV systems on site, with incident management in ServiceNow and CMDB maintenance.

Qualifications

• Associate’s degree or relevant technical training; certifications (CompTIA A+/Network+, ITIL) preferred.
• Proficient in English and able to work independently on-site.
• 2–4 years of hands-on IT field support experience with strong troubleshooting.
• Experience with incident management using ITIL-based processes (ServiceNow) and CMDB data.

Responsibilities

• Provide on-site hardware, mobile devices, and AV/meeting tech support.
• Manage incidents and requests via ServiceNow in ITIL style.
• Maintain IT assets, lifecycle data, and CMDB records.
• Drive IT modernization projects with Global IT teams and vendors.
• Triage and troubleshoot OT systems to minimize downtime.
• Enforce OT cybersecurity protocols and regulatory compliance.
• Identify and remediate vulnerabilities across terminal environments.
• Oversee OT asset lifecycle and configuration management.

Skills

IT field support

Troubleshooting

English proficiency

Fast learner

On-site technical contact

Security awareness

Basic network diagnostics

Active Directory provisioning

VLANs/Wi-Fi

Education

Associate’s degree or technical training

Tools

ServiceNow

Google Workspace

Active Directory

Job description

Vopak helps the world flow forward. We store the energy of today and tomorrow. But behind our impressive terminals and tanks, it is our people who make the difference. Guided by our culture of Trust, Collaboration, and Courage, we focus on creating an impact that brings the opportunity to grow and to make a real difference. As an IT & OT Field Technician, you will play a key role in realizing our ambitions while building both the future of Vopak and your own.

Your Mission

Vopak is seeking a proactive, hands-on Junior to Mid-Level IT/OT Field Technician to drive IT modernization and maintain critical Operational Technology systems across our West Coast terminals. In this vital dual-purpose role, you will ensure maximum system uptime and regulatory compliance to keep our industrial operations running smoothly. Guided by senior technical leaders, this position offers tremendous growth potential for a driven professional eager to rapidly expand their expertise across both corporate IT and industrial environments.

What will you be doing?

IT & Project Support

• Hands-On Technical Support: Provide comprehensive on-site troubleshooting for hardware, mobile devices, peripherals, and Google-native AV/meeting room technologies.
• ITIL-Aligned Ticket Management: Manage and resolve end-user incidents, requests, and problems via ServiceNow.
• Asset & Configuration Management: Maintain highly accurate IT asset data, lifecycle compliance, and CMDB records.
• Project Execution & Coordination: Drive IT modernization initiatives and collaborate smoothly with Global IT teams, regional leaders, and external vendors.

Operational Technology (OT) & Cybersecurity Support

• Rapid Incident Response: Deliver immediate, hands-on triage and troubleshooting for mission-critical OT systems to minimize operational downtime.
• Cybersecurity & Compliance: Enforce robust OT security protocols, including network segmentation and strict compliance with maritime cybersecurity regulations.
• Infrastructure Remediation: Proactively identify and resolve system vulnerabilities and application deployment issues across terminal environments.
• Critical OT Asset Lifecycle: Manage the precise inventory, configuration, and lifecycle of vital operational technology infrastructure.

Why you’ll love working with us

• Various flexible and hybrid work schedules.
• Competitive, market-based compensation package depending on your experience and knowledge.
• The target compensation for this role is $78,000.00 to $90,000.00 per year.
• Career development and growth opportunities.
• Medical / Dental / Vision Insurance
• Flexible Spending Account Options
• Short Term/Long Term Disability Insurance
• Basic and Supplemental Life/AD&D Insurance
• 401(k) Incentive Savings Plan
• Paid Holidays (Fixed and floating)
• Paid Time Off and Sick Days
• Additional Benefits:
  • Tuition Reimbursement
  • Employee Assistance Program
  • Accident Insurance
  • Legal Plan
  • Critical Illness Insurance
  • Hospital Indemnity Insurance
  • Legal Plan
  • ID Theft Insurance
  • Universal Life
• Great atmosphere! Plenty of freedom, room for initiative, and an engaging environment.
• Want to know more about our great work culture? Follow us on Instagram or check out our stories on LinkedIn.

Does this sound like you?

• You hold an Associate’s degree or relevant technical training, actively pursue continuous professional development, and preferably carry relevant certifications (CompTIA A+/Network+, ITIL, etc.).
• You are proficient in English.
• You have 2–4 years of hands-on IT field support experience and are capable of serving independently as the primary on-site technical contact to ensure service continuity and stable terminal operations.
• You possess advanced troubleshooting skills, with a proven ability to rapidly diagnose and resolve hardware, Windows endpoint, mobile, and network issues under pressure to minimize operational downtime.
• You bring a solid working knowledge of Active Directory provisioning, basic network diagnostics (VLANs, switches, Wi-Fi), and meeting room collaboration technologies like Google Workspace and AV systems.
• You are experienced in managing incidents and requests using ITIL-based processes (ServiceNow preferred) and maintaining highly accurate asset inventory and CMDB configuration data.
• You demonstrate high learning agility and an eagerness to master Operational Technology (OT) and automation systems under senior guidance, ideally with prior exposure to industrial, maritime, or energy environments.
• You apply a disciplined, detail-oriented approach to security, access control, endpoint governance, and strict adherence to enterprise cybersecurity and regulatory standards.

What energy will you bring?

We’d love to meet you! Together, we help the world flow forward.

Work Environment

This position requires an employee to be in an office environment as well as exposed to outside elements. Most extreme elements are heat in the summer months of up to 104°F (40°C) and some exposure to cold of generally no less than 15°F (-10°C) in the winter months. There will be exposure to various chemicals and compounds, including fumes and smells, some of them hazardous. The employee may enter confined spaces and work in elevated environments. Employees must be able to wear PPE required by the location. General office noise may be experienced and louder sounds and vibrations when outside. The noise level in the work environment is usually moderate. All environments are safe with appropriate PPE.

Physical Demands

While performing the duties of this job, the employee is regularly required to walk, sit, speak and hear. The employee is required to stand, use hands to finger, handle, or feel; reach with hands and arms; the employee may be required, on occasion, to climb or balance, stoop, kneel, or crouch. The employee may be required to climb ladders/storage tanks up to 50’ in height. The employee may be required to enter confined spaces. The employee may occasionally lift and/or move up to fifty (50) pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. Employees may be required to travel by air, rail, bus, or car.

Work Eligibility

Applicants must be eligible to work in the United States. The Company will not sponsor immigration or work visas.

Inclusion & Diversity

Vopak stores vital products with care. Our commitment to care extends to all our stakeholders, including our own employees, new talents and people in our local communities around the globe. We believe that each individual has the right to be treated with respect and dignity, and to work in a professional atmosphere that promotes equal opportunities and prohibits discrimination or harassment on the basis of race, color, national origin, religion, sex, sexual orientation, age, political orientation or trade union membership, allowing everyone at Vopak to develop their full potential.

It is Vopak’s policy to employ and administer employees without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, citizenship status, or status as a disabled veteran or veteran of the Vietnam Era and in accordance with federal and state civil rights laws.

Accommodations

Vopak is an equal opportunity employer. Everyone is different, and the differences in people allow us to match our ambitions and drive inclusion across the business. That's why we are curious about who you are! To support qualified individuals with disabilities, we provide reasonable accommodations throughout our application and interview process. If you require assistance or accommodation due to a disability, please email us at [e-mail]. Please include "Reasonable Accommodation" in the subject line and briefly describe the assistance you need. Note that this inbox is not monitored for application status updates.