IT Ops Engineer

Discord Inc.; San Francisco (CA); On-site; USD 124,000 - 155,000; Full time

Job summary

Discord is building a centralized IT ops function to empower a growing employee base. You will support a broad set of technologies, from devices to identity, SaaS access, and security tooling, while driving automation and reliability.

The role emphasizes hands-on work with Okta, Jamf, and Intune, onboarding/offboarding, and live-event support, with on-call rotations and cross-team collaboration.

Qualifications

• Hands-on exposure across multiple IT surfaces; breadth over depth.
• Automation instinct; use scripts/AI to reduce manual work.
• Strong troubleshooting with system-level understanding.
• Collaborative, low-ego, security-minded with clear writing.
• 3+ years in IT Helpdesk and backend IT systems in fast-growing tech.

Responsibilities

• Work the shared IT support queue, helping Discordians with technology needs.
• Support device and endpoint setup (Jamf, Intune), identity basics (Okta), SaaS access, and endpoint security tooling.
• Keep conferencing and AV rooms reliable and support live events.
• Handle onboarding and offboarding to provision and deprovision on day one and exit.
• Take on scoped projects and automate repetitive manual tasks.
• Participate in on-call rotations.

Skills

IT Helpdesk support

Automation

Troubleshooting

Security-minded

Collaboration

Tools

Okta

Jamf

Intune

Job description

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.

This is an IT Ops Engineer role, the modern generalist who keeps the whole employee technology surface running: devices, identity, network, SaaS, collaboration, and the endpoint security surface we share with Enterprise Security. You work the shared queue alongside the team. This is a growth role, a place to go broad across enterprise systems, build real depth, and grow toward owning a domain end to end.

What you will do

• Work the shared IT support queue alongside the team, helping Discordians with their day-to-day technology needs. This is core to the role for everyone on the team.
• Support the full employee technology surface hands-on: device and endpoint setup (Jamf, Intune), identity and access basics (Okta), SaaS access, and the endpoint security tooling we run with Enterprise Security.
• Keep the conferencing and AV rooms reliable, and be hands on deck to support live events. You keep the rooms working and support the event, not architect an AV build from scratch.
• Run onboarding and offboarding so a new Discordian is equipped on day one and deprovisioned on exit.
• Take on well-scoped projects with growing autonomy, and start turning the repetitive manual work you see in the queue into automation.
• Participate in on-call rotations.

What you should have

• Hands-on exposure across several parts of that surface, the more of it you have touched, the better. Breadth matters more than depth in any one area at this level.
• A genuine automation instinct, even if early: you reach for automation before a runbook, and you lean on AI to write the scripts and glue that make manual work disappear.
• Strong troubleshooting instincts and a habit of understanding the system, not just clearing the symptom.
• A collaborative, low-ego, secure-by-design posture, clear written communication, and eagerness to grow across domains.
• 3+ years of experience providing IT Helpdesk support and exposure to managing backend IT systems (e.g. Okta, Jamf etc.) in high growth tech companies.

Bonus points

• Exposure to SOC 2 or SOX access-review processes.
• Background in high-growth consumer tech.

For this role, the Hiring Manager needs this person to be in the office 3 days a week.

The US base salary range for this full-time position is $124,000 to $155,00 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.

Why Discord?

Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests, and helps developers build and grow their businesses. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!

Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.