IT Ops Engineer, Networking

Discord Inc.; San Francisco (CA); Hybrid; USD 156,000 - 195,000; Full time

Job summary

Discord Inc. is seeking an IT Ops Engineer who owns networking as their domain. You will manage the office and remote networks, DNS, DHCP, IPAM, VPN, and Zero Trust access, with a strong focus on automation and reliability.

You will run network monitoring, coordinate with the MSP, and support teammates with day-to-day IT needs while driving workflow improvements. This role demands hands-on networking experience in fast-growing tech and clear written communication.

Qualifications

• Hands-on corporate networking, including wireless, switching, DNS, DHCP, VPN and Zero Trust.
• Generalist knowledge across identity (Okta) and endpoint management (Jamf, Intune).
• Strong automation chops: scripting, no-code/low-code workflows, AI-assisted automation.

Responsibilities

• Own office and remote network as a reliable, monitored system: wireless, wired LAN, DNS, DHCP, IPAM, VPN, Zero Trust access.
• Run network monitoring and manage configuration through automation and version control.
• Own the networking MSP relationship as a technical partner and ensure documented handoffs.
• Collaborate with IT support to handle day-to-day IT needs and improve workflows.
• Identify recurring issues and automate them, measuring time and risk reductions.
• Participate in on-call rotations.

Skills

Networking

Automation

Identity management

SaaS management

Scripting

Tools

Okta

Jamf

Intune

Job description

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there's one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.

This is an IT Ops Engineer who owns networking as their domain. It is not a network-only role, and it is not a role for a career network architect. It is built for someone who came up through IT operations and went deep on networking, and who wants to keep broadening from there. You work the full employee technology surface alongside the rest of IT Ops and carry the shared queue, and you own connectivity end to end as the domain where you go deepest. You are measured by leverage and outcomes, not tickets touched.

What you will do

• Own the office and remote network as a reliable, monitored system: wireless, wired LAN and switching, DNS, DHCP, IP address management (IPAM), VPN, and Zero Trust access.
• Run network monitoring, and manage configuration through automation and version control where the platform supports it.
• Own the networking MSP relationship as a technical partner: hold them to outcomes, own the escalation path, and make sure what they build lands back documented and operable by our team.
• Work the shared IT support queue alongside the team, helping Discordians with their day-to-day IT needs. This is a standing part of the role for everyone on the team.
• Look past the individual ticket to the workflow underneath: find the recurring breakdowns, automate them away, and measure the result in time and risk saved.
• Participate in on-call rotations.

What you should have

• Deep, hands-on corporate and enterprise networking: wireless, switching, DNS, DHCP, IPAM, VPN and Zero Trust access.
• Generalist knowledge across identity (e.g. Okta), endpoint management (e.g. Jamf, Intune), SaaS management: enough to carry your share of the queue.
• Real automation chops: comfortable scripting, building no-code and low-code workflows, and using AI to build automation faster. You reach for automation before a runbook.
• A business-problem mindset, strong full-stack troubleshooting instincts, and a collaborative, low-ego, secure-by-design posture with clear written communication.
• 5+ years of experience managing IT systems in high growth tech companies.

Bonus points

• Network certifications (CCNA, CCNP) or equivalent demonstrated depth.
• Exposure to SOC 2 or SOX access-review processes.
• Background in high-growth consumer tech and multi-region support.

For this role, the Hiring Manager needs this person to be in the office3 days a week.

The US base salary range for this full-time position is $156,000 to $195,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.

Why Discord?

Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests, and helps developers build and grow their businesses. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!

Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.

Please see our Applicant and Candidate Privacy Policy for details regarding Discord's collection and usage of personal information relating to the application and recruitment process by clickingHERE.